We all pick up work we do not like. Usually we do not know we don’t like it until after we are committed to doing it, otherwise we might have declined it politely in the first place.
The other day, I accompanied someone to see a professional person. I was there to provide moral support in an unpaid capacity. My companion was obviously uncomfortable during the meeting. She said afterwards “He doesn’t like me”. I told her that I thought he did not like her case because it had become messy and was rather a lot of trouble.
Of course, it was very unprofessional for this guy to let his attitude show. Also, he annoyed me rather by asking unnecessary questions about my qualifications (as I said, I was only the unpaid moral support) and as we were visiting his office he might at least have offered us a coffee. Anyway, he had an attitude problem and succeeded in antagonising me as well as the lady I was with.
Working rules for us should include:
- If possible, don’t take work we don’t fancy.
- If we are stuck with a messy job, grin and bear it, and do not unsettle the client by showing our discomfort. After all, poor professional relationships lead to less work and word-of-mouth comment can damage our reputations.
Some people are too goal oriented. A little kindness can go a long way. I have clients that have worked with me for over 20 years just because they feel comfortable with me.