Category Archives: Customer relations

Kindness and indifference in the supermarket

Posted on May 1, 2022 by Jon Stow

Last week in our local Co-op I dropped my walking stick when paying at the check-out. The cheerful young lady rushed round to pick it up for me. I was a little embarrassed but thanked her. She was very considerate … Continue reading →

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Business and social media folly

Posted on July 17, 2017 by Jon Stow

My wife Gloria and I met an apparently very pleasant fellow at a weekend barbecue recently. We had a long chat covering a wide range of non-contentious subjects, and it emerged we had a hobby in common – amateur radio, … Continue reading →

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What counts is what we can do

Posted on May 2, 2017 by Jon Stow

We had a very interesting speaker at a meeting I went to the other week. He was very knowledgeable in his subject and sounded as though he could really help his clients through tough times and to achieve their best. … Continue reading →

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Bad professional vibes

Posted on April 4, 2017 by Jon Stow

We all pick up work we do not like. Usually we do not know we don’t like it until after we are committed to doing it, otherwise we might have declined it politely in the first place. The other day, … Continue reading →

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Staying in touch

Posted on January 16, 2017 by Jon Stow

Human beings are social animals. We like to hear from people. We like to know that we are in the thoughts of others. We like to belong. Our clients and customers are human beings. They like to hear from us … Continue reading →

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Schedules? Boring but important

Posted on January 3, 2017 by Jon Stow

“I don’t want to be hemmed in by my diary” I am not a business coach, and have no ambition to be one. I do know a lot of business people and one who is in complementary therapy claims she … Continue reading →

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Treating customers as doormats?

Posted on October 6, 2016 by Jon Stow

I have had a problem with a company that was hosting four of my websites. The business makes a point of promoting that it provides for its customers to use WordPress. That encourages those who believe they can manage the … Continue reading →

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Freebie folly

Posted on August 17, 2016 by Jon Stow

I had an email from an accountancy firm asking if I would give free tax advice in half-hour sessions over the telephone. I thought the guy must mean free to the client, but his firm would be paying my business. … Continue reading →

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Cancelling your goodwill credit

Posted on August 14, 2016 by Jon Stow

A while back we had the builders in and they threw away some fixings which they should have kept and put back up. I went into a local shop to enquire if they could sell me any replacements. They went … Continue reading →

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All our yesterdays today

Posted on August 1, 2016 by Jon Stow

As customers we all appreciate good service. Yet technology makes our interaction with many businesses so impersonal. Bank branches are closing all around us. Yes, internet banking is very convenient and enables us to swap money around and pay bills … Continue reading →

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