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Category Archives: Customer service
Kindness and indifference in the supermarket
Last week in our local Co-op I dropped my walking stick when paying at the check-out. The cheerful young lady rushed round to pick it up for me. I was a little embarrassed but thanked her. She was very considerate … Continue reading
Posted in Business planning, Customer relations, Customer service
Tagged Customer service, reputation, sales
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Schedules? Boring but important
“I don’t want to be hemmed in by my diary” I am not a business coach, and have no ambition to be one. I do know a lot of business people and one who is in complementary therapy claims she … Continue reading
Posted in Business planning, Customer service
Tagged Customer service, planning, Time management
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Treating customers as doormats?
I have had a problem with a company that was hosting four of my websites. The business makes a point of promoting that it provides for its customers to use WordPress. That encourages those who believe they can manage the … Continue reading
All our yesterdays today
As customers we all appreciate good service. Yet technology makes our interaction with many businesses so impersonal. Bank branches are closing all around us. Yes, internet banking is very convenient and enables us to swap money around and pay bills … Continue reading
Posted in Customer relations, Customer service
Tagged Customer service, responsibility
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Making a meal of it
And so to last Sunday’s lunch… Booked for 1:30 we had ordered within ten minutes. So far so good. From there we waited half an hour for our “starters”. Three fine. Mine not so good. An hour later our main … Continue reading
Posted in Business planning, Customer service, management
Tagged Customer service, delivery, Time management
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Value, price and knocks
I lost a client recently. I wondered why. She said to me that my service had been great over the last eight years, and she could not have been happier. It was just that someone else was cheaper. I had … Continue reading
If you build it, will they come?
I have mentioned before that my local village has largely become a collection of cafes and fast-food outlets. Within a couple of hundred yards we have two Indian takeaways, a Chinese takeaway, two pizza places and three cafes. One of … Continue reading
It’s worth the pain
My aim for each client is to give them a valuable service, and I charge a fee to match that service; one that reflects that value and rewards me well for their use of my brain-power. As I normally charge … Continue reading
Posted in Customer relations, Customer service
Tagged Customer service, referral, reputation
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Blinding your clients with science
The other day I had a call from a lady who is running a small business. She wanted to hire me to explain the letters she received from her accountants, and translate the conversations she had with them. Clearly they … Continue reading
Posted in Customer relations, Customer service
Tagged communication, Customer service, trust
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Turning down work – really?
One of the mistakes many start-up businesses make is taking every project or job, no matter what. I made it myself. It is very tempting to accept anything which comes along, but the new business owner needs to consider: Is … Continue reading
Posted in Business planning, Customer service, Sales, Start-up
Tagged Customer service, management, sales, Start-up
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