Category Archives: Customer service

Kindness and indifference in the supermarket

Posted on May 1, 2022 by Jon Stow

Last week in our local Co-op I dropped my walking stick when paying at the check-out. The cheerful young lady rushed round to pick it up for me. I was a little embarrassed but thanked her. She was very considerate … Continue reading →

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Schedules? Boring but important

Posted on January 3, 2017 by Jon Stow

“I don’t want to be hemmed in by my diary” I am not a business coach, and have no ambition to be one. I do know a lot of business people and one who is in complementary therapy claims she … Continue reading →

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Treating customers as doormats?

Posted on October 6, 2016 by Jon Stow

I have had a problem with a company that was hosting four of my websites. The business makes a point of promoting that it provides for its customers to use WordPress. That encourages those who believe they can manage the … Continue reading →

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All our yesterdays today

Posted on August 1, 2016 by Jon Stow

As customers we all appreciate good service. Yet technology makes our interaction with many businesses so impersonal. Bank branches are closing all around us. Yes, internet banking is very convenient and enables us to swap money around and pay bills … Continue reading →

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Making a meal of it

Posted on June 27, 2016 by Jon Stow

And so to last Sunday’s lunch… Booked for 1:30 we had ordered within ten minutes. So far so good. From there we waited half an hour for our “starters”. Three fine. Mine not so good. An hour later our main … Continue reading →

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Value, price and knocks

Posted on May 9, 2016 by Jon Stow

I lost a client recently. I wondered why. She said to me that my service had been great over the last eight years, and she could not have been happier. It was just that someone else was cheaper. I had … Continue reading →

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If you build it, will they come?

Posted on April 18, 2016 by Jon Stow

I have mentioned before that my local village has largely become a collection of cafes and fast-food outlets. Within a couple of hundred yards we have two Indian takeaways, a Chinese takeaway, two pizza places and three cafes. One of … Continue reading →

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It’s worth the pain

Posted on April 6, 2016 by Jon Stow

My aim for each client is to give them a valuable service, and I charge a fee to match that service; one that reflects that value and rewards me well for their use of my brain-power. As I normally charge … Continue reading →

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Blinding your clients with science

Posted on March 7, 2016 by Jon Stow

The other day I had a call from a lady who is running a small business. She wanted to hire me to explain the letters she received from her accountants, and translate the conversations she had with them. Clearly they … Continue reading →

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Turning down work – really?

Posted on February 1, 2016 by Jon Stow

One of the mistakes many start-up businesses make is taking every project or job, no matter what. I made it myself.  It is very tempting to accept anything which comes along, but the new business owner needs to consider: Is … Continue reading →

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