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Tag Archives: Business ethics
The hard sell and me
Playing hard ball When I moved from employment to running my own businesses I did a few sales courses. The first one I was obliged to undertake as it went towards getting and accreditation with a membership organization. The technique … Continue reading
“You do not have a problem”
Someone called to ask my advice because he was worried about a perceived problem to do with tax. This gave rise to a dilemma all professional services business owners have to deal with now and again. The caller thought he … Continue reading
Posted in Customer relations, marketing
Tagged Business ethics, ethics, marketing, reputation
2 Comments
Customer service, reputation and call-out charges
In a professional service business a call-out charge is alien. If I meet a client for the first time just to get to know them, I am not going to charge a fee; that is unless I have to go … Continue reading
Posted in Business planning, Customer relations
Tagged Business ethics, Customer service, fees, reputation
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