Tag Archives: choice

The Other Man Who Fell to Earth

Posted on October 17, 2011 by Jon Stow

I have been in a contemplative mood recently. I am another year older, and it might be tempting to wonder whether I could have made different choices in my working life which would have resulted in my being in a … Continue reading →

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The tools of our business – choice, discretion and honour

Posted on December 2, 2010 by Jon Stow

Back in January when visiting the local branch of my bank, I was whisked in by the customer relations manager and offered their premium service at a discounted rate. I weighed up the benefits and agreed to sign up. It … Continue reading →

Posted in Customer relations, Customer service, management, marketing | Tagged , , , , , , , , , | 2 Comments