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Tag Archives: Customer experience
Cancelling your goodwill credit
A while back we had the builders in and they threw away some fixings which they should have kept and put back up. I went into a local shop to enquire if they could sell me any replacements. They went … Continue reading
Poisonous cultures
I have already written about workplace cultures and how they can lead to poor standards. These cultures are usually not management led, and management may not know. However if a culture is there for all to see, there is no … Continue reading
Posted in Business planning, Customer service, management
Tagged Customer experience, Customer service, management, planning
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Customer service and great customer experience
It was a great way to do business when often in the large retail motoring shops you have a job to find someone to help at all.
Have you had a really good customer service experience recently? Give the business a testimonial. Continue reading
Posted in Customer relations, Customer service, marketing, Sales
Tagged Customer experience, Customer service, recommend, recommendation, reputation, sales
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