Tag Archives: Customer Management

Your great customer service can be damaged by your service suppliers

The lazy courier gives poor customer service, but the irony is that they were letting down another multi-national company who in my experience shows very good customer service. A couple of years ago I bought two LG computer monitors. I … Continue reading

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Sometimes losing customers is not our fault

We have all lost patrons of our business, or, if we have only just started, we will lose customers in the future. When someone leaves us, it is always important to get feedback. Has something one wrong in our delivery? … Continue reading

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Do you know where they are?

If you are a regular visitor to On our bikes you will know that I believe in management with a light touch. In other words, I hope that employees will work hard out of a sense of loyalty and because … Continue reading

Posted in Business planning, Customer relations, Customer service, management, productivity | Tagged , , , , , , | Leave a comment