Tag Archives: Customer relationship management

Staying in touch with our clients and customers

  One way and another, this past year or so my family and I have seen a lot of doctors and nurses. On the whole we have been dealt with very well, but sometimes we have had to take the … Continue reading

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Just trying to keep my customers satisfied

Paul Simon wrote a song with the title of this post. You and I know that if our customers are not satisfied they will take their business elsewhere, so it is important that we keep them happy. Do our employees, … Continue reading

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Service continuity, customer expectation and being as comfortable as an old shoe

  Our regular clients expect from us an excellent service and it is up to us to live up to their expectation. That does not mean that we never change what we do for them. In the last decade, advances … Continue reading

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