Tag Archives: Customer service

Kindness and indifference in the supermarket

Posted on May 1, 2022 by Jon Stow

Last week in our local Co-op I dropped my walking stick when paying at the check-out. The cheerful young lady rushed round to pick it up for me. I was a little embarrassed but thanked her. She was very considerate … Continue reading →

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Staying in touch

Posted on January 16, 2017 by Jon Stow

Human beings are social animals. We like to hear from people. We like to know that we are in the thoughts of others. We like to belong. Our clients and customers are human beings. They like to hear from us … Continue reading →

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Schedules? Boring but important

Posted on January 3, 2017 by Jon Stow

“I don’t want to be hemmed in by my diary” I am not a business coach, and have no ambition to be one. I do know a lot of business people and one who is in complementary therapy claims she … Continue reading →

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Are you in a hurry?

Posted on November 28, 2016 by Jon Stow

It is easy to spot when someone else is in a hurry. We notice the window cleaner misses a bit or leaves a smear, or a cleaner misses a cobweb or so, or the vegetables in the restaurant are not … Continue reading →

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All our yesterdays today

Posted on August 1, 2016 by Jon Stow

As customers we all appreciate good service. Yet technology makes our interaction with many businesses so impersonal. Bank branches are closing all around us. Yes, internet banking is very convenient and enables us to swap money around and pay bills … Continue reading →

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Making a meal of it

Posted on June 27, 2016 by Jon Stow

And so to last Sunday’s lunch… Booked for 1:30 we had ordered within ten minutes. So far so good. From there we waited half an hour for our “starters”. Three fine. Mine not so good. An hour later our main … Continue reading →

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Value, price and knocks

Posted on May 9, 2016 by Jon Stow

I lost a client recently. I wondered why. She said to me that my service had been great over the last eight years, and she could not have been happier. It was just that someone else was cheaper. I had … Continue reading →

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If you build it, will they come?

Posted on April 18, 2016 by Jon Stow

I have mentioned before that my local village has largely become a collection of cafes and fast-food outlets. Within a couple of hundred yards we have two Indian takeaways, a Chinese takeaway, two pizza places and three cafes. One of … Continue reading →

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Infectious cheerfulness at work

Posted on April 11, 2016 by Jon Stow

I think you would agree that we should always enjoy our work, whether we have our own business or we work for someone else. Otherwise, we really should find something else to do. If we have a good time at … Continue reading →

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It’s worth the pain

Posted on April 6, 2016 by Jon Stow

My aim for each client is to give them a valuable service, and I charge a fee to match that service; one that reflects that value and rewards me well for their use of my brain-power. As I normally charge … Continue reading →

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