Tag Archives: Customer service

Blinding your clients with science

The other day I had a call from a lady who is running a small business. She wanted to hire me to explain the letters she received from her accountants, and translate the conversations she had with them. Clearly they … Continue reading

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Turning down work – really?

One of the mistakes many start-up businesses make is taking every project or job, no matter what. I made it myself.  It is very tempting to accept anything which comes along, but the new business owner needs to consider: Is … Continue reading

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Never assume

When I started my first job, every bit of work I did was checked by a more experienced guy. I remember being asked why I had calculated a client’s dividends for his tax return without having evidence they had been … Continue reading

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The simple things

Four of us went out for Sunday lunch. We chose an Inn which had changed ownership recently. We wanted to try it again as our last experience there had not been satisfactory. The menu was a short one this time. … Continue reading

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Banking on your small business customer service

I had a letter from a bank telling me that I would no longer be able to withdraw money from a savings account at an ATM. No reason was given of course. It is just a withdrawal of service. My … Continue reading

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Building towards delivery

We have been having some building work done. Having no experience as a builder’s customer, I thought somewhat naively that once they started on the project they would keep going steadily until they had finished. Not so! What happens is … Continue reading

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The late show

I do believe in being on time for meetings. It gives a bad impression to be late. With new prospects and even with clients, they can be left feeling very unimpressed by a late show. Sometimes we are late due … Continue reading

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Solving the problem. Or not?

We who provide services are paid to solve problems. aren’t we? If a client comes to me worried about an issue she has, it would not help for me to just say “Oh dear, you are in a mess”. She … Continue reading

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With a little help from my friends

Joe Cocker died recently, and although he was a prolific recording artist, he is best remembered for his cover of the Lennon-McCartney song “With A Little Help From My Friends”, which they wrote for Ringo Starr. Joe tailored the song … Continue reading

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The leaky tap – are your customers happy?

We all try to do the best for our customers, but do we know if they are happy? There might be something which they see as having gone wrong with our service, and we do not even know about it. … Continue reading

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