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Tag Archives: feedback
The leaky tap – are your customers happy?
We all try to do the best for our customers, but do we know if they are happy? There might be something which they see as having gone wrong with our service, and we do not even know about it. … Continue reading →
Posted in Customer relations, Sales
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Tagged Customer service, feedback, listening
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Professional arrogance
Having recently been on the wrong end of a less-than-helpful experience dealing with a professional in another field, it made me think about the traps we can all fall into when dealing with our clients and customers. Keeping our eyes … Continue reading →
Posted in Customer relations, Customer service, Referral networking
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Tagged Customer service, feedback, listening, marketing
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