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Tag Archives: management
If a tree falls on your business…
Are you on top of your business finances, managing your cash flow, your sales takings ratio to money going out? Are your orders coming in well? Are you attracting new business? Do your staff have any issues? Are they happy? … Continue reading
How not to run a business
Patience is a virtue? This week I have witnessed some very poor business management, or more to the point, no management at all. As it was in a hospital I have also come to understand how the word “patient” … Continue reading
Posted in Customer service, management
Tagged communication, Customer service, Hospital, management, NHS, responsibility
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Lucky or what?
Lucky, lucky, lucky In business as in so many contexts, we hear others say “Some people have all the luck”. Well, is that so? Are some people just lucky or is it something else? What is luck? Is it … Continue reading
Posted in Business planning, management, Sales
Tagged Champions League, hard work, management, planning
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Doing far too much not well enough
Riding for a fall My wife and I have been away recently, which has meant eating in restaurants rather more than we usually do. I love restaurant watching. So often one can see in a very short time the … Continue reading
Posted in Business planning, productivity
Tagged Customer service, management, planning
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The physics of getting expert help for your small business and for yourself
I have a confession. I like to know how everything works. I like to know how my cameras work, ancient though several are. I like to know how the universe works so I buy and try to read the books … Continue reading
Posted in Business planning, management
Tagged business plan, management, outsource, specialist, subcontract
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Why we need mutual respect between managers and their staff
Such is life with football (soccer) managers that we can be quickly overtaken by events, or in other words, sackings. That is unfortunate in the context that the two most successful English clubs over the last fifteen years or so … Continue reading
Posted in Business planning, management
Tagged André Villas-Boas, management, respect, support, teamwork
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Why managers and workers need to respect each other
Respect is our starting point Respect is one of the most important qualities we can have in business. We need to respect our clients. We need to have their respect by delivering quality service; the very best we can do … Continue reading
Posted in Customer relations, management
Tagged communication, hearing, management, small business
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Working for Godzilla
A couple of weeks ago I saw an interview on a news channel with a client of one of my former employers, which was a very large firm. This ex-client of mine who I believe is also an ex-client of … Continue reading
Posted in Business planning, Customer relations
Tagged Customer service, Dale Carnegie, Godzilla, management
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The Other Man Who Fell to Earth
I have been in a contemplative mood recently. I am another year older, and it might be tempting to wonder whether I could have made different choices in my working life which would have resulted in my being in a … Continue reading