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Tag Archives: quality
Self-belief in business
It stands to reason that if we have our own business we need to believe in what we are doing. That means that we should believe sincerely in our product or service. If we are honest with ourselves we can … Continue reading
Posted in Business planning, productivity, Sales
Tagged confidence, imposter, impostor syndrome, quality, self-belief
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If you build it, will they come?
I have mentioned before that my local village has largely become a collection of cafes and fast-food outlets. Within a couple of hundred yards we have two Indian takeaways, a Chinese takeaway, two pizza places and three cafes. One of … Continue reading
Selling our services through others
Part of my business is to facilitate services to other businesses which they may provide to their end-client. I am good at selling services to my own clients ( though I say it myself) because I know the value of … Continue reading
Small business and the baked bean test
Smalls Shopping around for products and services, it is human nature to look for good value. Because an offering is cheap does not necessarily mean it is good value. It may be though, depending what you want, and if the … Continue reading
Emulating and bettering the best in business
Cyber wars There was an interesting take recently on the Apple v Samsung wars, in which accuse the other of violating their intellectual property particularly with regard to mobile or cell phones. Apple had a really big win on … Continue reading
Posted in Business planning, Customer service
Tagged Customer service, Pentax Spotmatic, quality, referral, reputation, Yashica
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Do you really have a business? Part 2
Out in the country Last time I discussed the problems for a catering-type business in town, in part limited by the premises and the high rents. At least if they had proper footfall they could make money with the right … Continue reading
Posted in Business planning, Customer service
Tagged marketing, quality, reputation, sales
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Do you offer a service or a process?
Old chestnut I have been involved in an on-line debate covering the old chestnut of price versus value. This is a very important issue in most service businesses and particularly for smaller businesses., because we all need to think … Continue reading
Posted in Business planning, Customer relations, Customer service
Tagged Business planning, Customer service, profitable, quality
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Being cheapskate can cost you dear
It is a great temptation in business, especially for start-ups, to take the cheapest option when spending money on buying in services. It is very often dangerous to do this because some people just play at business. Often the really … Continue reading
Delivering the goods
A lot of people who don’t have a business think that there isn’t a difference between a large one and a small one except in scale. But managing and running a small business is nothing like big business. I have … Continue reading
Posted in Business planning, Customer relations, Customer service, marketing
Tagged Customer service, marketing, quality, referral
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Really not a football post
And I don’t mean a goal post. It is just that sometimes we can use sport to illustrate a point about business. So to a cliched quote “If you keep on doing what you’ve always done, you’ll keep on getting … Continue reading
Posted in Business planning, management
Tagged business plan, management, planning, quality
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