Tag Archives: relationship

Can you believe your prospects?

Do our prospects always tell the truth? Some think not and they may be right. As I offer professional services I need a new client to be as committed to our relationship as I would be. Over the years I … Continue reading

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Shouldn’t you part from your ungrateful customers?

Giving thanks We should always thank those who give us good service. It oils the wheels, makes them feel good towards us, and it is only polite. It is a question of respect, and most of us know this. Unfortunately … Continue reading

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Customer service is what makes us different

  Choices Our prospects need to differentiate between a huge number of offerings. How do they know to choose us? For small businesses it is often going to be through recommendation; referrals. How do we get those referrals? It can … Continue reading

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Come on, rabbit, don’t be shy!

Quite often when I am taking my evening walk, I pass a man of about my age scurrying back from the rail station. No doubt he is a City worker. He does not meet my eye and scoots past like … Continue reading

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Letting clients go

Quite a few years ago I worked for a very large firm of accountants. One of the less pleasurable aspects was in dealing with difficult clients. There were clients who paid their bills late of course, there were clients who … Continue reading

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