Tag Archives: responsibility

All our yesterdays today

Posted on August 1, 2016 by Jon Stow

As customers we all appreciate good service. Yet technology makes our interaction with many businesses so impersonal. Bank branches are closing all around us. Yes, internet banking is very convenient and enables us to swap money around and pay bills … Continue reading →

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Banking on your small business customer service

Posted on August 24, 2015 by Jon Stow

I had a letter from a bank telling me that I would no longer be able to withdraw money from a savings account at an ATM. No reason was given of course. It is just a withdrawal of service. My … Continue reading →

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Your business safety net

Posted on May 14, 2015 by Jon Stow

Running a small business is engaging and enjoyable. We love the game, what we do, the people we meet and the buzz of being rewarded by our customers when they pay us. It is so easy to forget that things … Continue reading →

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Small business and swimming out of your depth

Posted on November 27, 2014 by Jon Stow

  A week or so back I was watching an antiques and collectible show on the TV. It was one of those where people bring along some item in the hope that one of the dealers on the show will … Continue reading →

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School’s out

Posted on April 14, 2014 by Jon Stow

The last bell When I was at school, back in the mists of time, even when the last bell rang we could not pack up and leave the classroom until we were dismissed by the teacher. It might be different … Continue reading →

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Falling down

Posted on February 3, 2014 by Jon Stow

  I fell over the other day. I do not make a habit of it and I was rather surprised. My first reaction after finding myself on the ground was to check for damage. Because it was a cold windy … Continue reading →

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Difficult people we work with

Posted on January 27, 2014 by Jon Stow

Every now and then we will come across difficult people in business. Fortunately I have generally got on well with my clients. Of course some leave me because their circumstances have changed, or because they have been lured by Sirens … Continue reading →

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Monday, Monday, so good to me

Posted on November 11, 2013 by Jon Stow

The Mamas and The Papas sang: “Monday Monday, so good to me, Monday Monday, it was all I hoped it would be” It seems the rest of their Monday did not work out so well, but I look forward to … Continue reading →

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Ethics, confidentiality and loyalty in business

Posted on June 24, 2013 by Jon Stow

  Once upon a time My first job was with a bank which operated mostly overseas. When I joined I signed an oath of secrecy and promised not to divulge any aspect of a customer’s affairs. Having done that, even … Continue reading →

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Living up to our business philosophy

Posted on April 11, 2013 by Jon Stow

I was expecting a parcel. I was told that I would receive from the courier a text on the day of delivery giving me a time slot. I duly waited in. No one showed up, but I then got a … Continue reading →

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