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Tag Archives: trust
A scam or a rip-off attempt
Last week someone or some company tried to relieve me of a fair amount of money. They said that we needed to issue a new certificate for the installed loft insulation in our house. Therefore I assumed they represented the original people who did the work. Continue reading
Nadhim Zahawi’s tax affairs
As many of you will have realised, I keep politics out of my on-line writing and social media. I am not going to start now. There has been much speculation about the supposed investigation into Mr Zahawi’s tax affairs and a “tax expert” has made assumptions about the amount of money, or should we say value, of assets apparently now deemed liable to tax, Continue reading
Dilemmas and degrees of honesty
he was certainly dodging tax on any cash he took, and of course deceiving his accountant as well as defrauding HMRC. Continue reading
Cancelling your goodwill credit
A while back we had the builders in and they threw away some fixings which they should have kept and put back up. I went into a local shop to enquire if they could sell me any replacements. They went … Continue reading
Blinding your clients with science
The other day I had a call from a lady who is running a small business. She wanted to hire me to explain the letters she received from her accountants, and translate the conversations she had with them. Clearly they … Continue reading
Posted in Customer relations, Customer service
Tagged communication, Customer service, trust
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Bully clients
Most of us hate bullies. One day I might write about my school days if I can bear to think about it. At school we were largely trapped and felt there was little we could do about bullying. In business … Continue reading
Banking on personal service
The local branch of my bank has closed. Gone are the friendly cashiers (tellers), the greetings (“Good Morning, Mr. Stow”), the feeling of being valued as a customer. The other day I had to pay in some money and went … Continue reading
Posted in Customer relations, Customer service
Tagged service, small business, trust, value
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Banking on your small business customer service
I had a letter from a bank telling me that I would no longer be able to withdraw money from a savings account at an ATM. No reason was given of course. It is just a withdrawal of service. My … Continue reading
Posted in Customer service
Tagged Customer service, Hutber's Law, reputation, responsibility, small business, trust
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Mutual trust between client and provider
As a young chap I got my amateur (ham) radio license. I passed the exam and took and passed my Morse test at the Post Office Headquarters in London. I was very active while I was still living with my … Continue reading
Small business and swimming out of your depth
A week or so back I was watching an antiques and collectible show on the TV. It was one of those where people bring along some item in the hope that one of the dealers on the show will … Continue reading
Posted in Business planning
Tagged Customer service, reputation, responsibility, trust
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