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Author Archives: Jon Stow
Bad professional vibes
We all pick up work we do not like. Usually we do not know we don’t like it until after we are committed to doing it, otherwise we might have declined it politely in the first place. The other day, … Continue reading
The pain of business envy
We can always look over the fence and see how our colleagues and contemporaries are doing. Sometimes business acquaintances or former work colleagues are making shed-loads of money; much more than we are. I know people who get very jealous … Continue reading
Staying in touch
Human beings are social animals. We like to hear from people. We like to know that we are in the thoughts of others. We like to belong. Our clients and customers are human beings. They like to hear from us … Continue reading
Don’t be greedy
I believe in value billing. That means that I bill my clients what my advice and service should be worth to them. They get something they are happy with, and I get rewarded properly for my efforts. However, greed for … Continue reading
Schedules? Boring but important
“I don’t want to be hemmed in by my diary” I am not a business coach, and have no ambition to be one. I do know a lot of business people and one who is in complementary therapy claims she … Continue reading
Posted in Business planning, Customer service
Tagged Customer service, planning, Time management
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Are you in a hurry?
It is easy to spot when someone else is in a hurry. We notice the window cleaner misses a bit or leaves a smear, or a cleaner misses a cobweb or so, or the vegetables in the restaurant are not … Continue reading
Competition or attrition?
I am in a service business. I have all the modern advantages. I can help people all around the world because we have email and the internet. I do not have to meet my clients, although it is great if … Continue reading
Treating customers as doormats?
I have had a problem with a company that was hosting four of my websites. The business makes a point of promoting that it provides for its customers to use WordPress. That encourages those who believe they can manage the … Continue reading
Don’t think too hard
Sometimes when we are really busy, it is hard to plan our next move, because there is always something there to distract us. Even if we try to plan, racking our brains under constant work pressure is rarely productive. That … Continue reading