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Monthly Archives: March 2016
Blinding your clients with science
The other day I had a call from a lady who is running a small business. She wanted to hire me to explain the letters she received from her accountants, and translate the conversations she had with them. Clearly they … Continue reading
Posted in Customer relations, Customer service
Tagged communication, Customer service, trust
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Scamming small businesses and individuals
On two successive working days, I have experienced attempts to obtain bank details via cold calls. The first call purported to relate to a renewal of insurance for an appliance. We did have such insurance but I thought it was … Continue reading