Monitoring help from afar

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Recently I bought a couple of computer monitors for the office. I inserted the word “computer” in that last sentence to distinguish it from the other sort of monitor, which is someone who keeps an eye out. When I was ten I was the classroom door monitor, which meant I stood by to open and shut the classroom door and could also warn the other kids when teacher was coming for the next class.

Stupid message

Anyway, I digress. The first monitor I plugged into my main machine should have plugged and played, but it didn’t. I tried running the set-up CD, but set-up failed with a stupid message “incorrect parameters”. What was that supposed to mean? I couldn’t get the proper resolution satisfactorily by setting it myself. I called the vendor of the monitor and they referred me to the manufacturer, a Korean company. Their agent was not very polite, couldn’t offer an explanation, and issued a return number so that I could sent the monitor back to the retailer.

Solution

I had purchased a second monitor from another South Korean company, which worked with my other machine. I transferred it over to the main machine, and this didn’t plug and play either. Their set up routine also failed. If I were a real computer geek I suppose I might have started to think, but having failed to find a useful helpline to phone I contacted the customer agent through the chat facility on their website. After being interrogated for five minutes by the agent I was told that the problem was with Intel’s graphics driver, which was faulty. I was directed to the updated driver, and Hey Presto, the monitor plugged and played upon a reboot. Magic indeed!

Satisfaction

So, the larger South Korean company rather let me down with their attitude when surely they could have diagnosed the problem. The smaller one (though not that small) actually came up trumps. I will probably buy my next bit of computer gear from them and not from the first lot. They found a problem which wasn’t their fault and helped me out. I didn’t even need to send back the other company’s monitor.

We will probably purchase our next fridge from LG because Life’s Good and they won out on customer service. There is a lesson and we know what it is.

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