The Head Man (Director General) at the BBC, George Entwhistle, resigned not because he made an error of judgement but because his management or his employees did not keep him informed about a major mistake they had made. He then looked foolish because he had not seen what was reported through other media including both the press and Twitter. A man who seems not in control has to go. He might very well be able to take control, but he has lost the confidence of the customers and his staff.
These sorts of disasters can happen in small businesses too. It is so important if you are the person at the top that you are approachable. For that to be so, your employees have to feel part of a team and to belong. They have to know you and to like you. Then it will be easier for them to tell you what you need to know, which will include the bad things as well as the good things. They need to be able to tell you anything, without fear that you will be angry.
As long as there is communication between you and your workers, and as long as you keep them informed as well as they keep you informed, there should be no disasters and no problems that can’t be managed. Of course that requires mutual respect, and from your side that requires you to be fair and to listen to their feedback, critical and general.
Do you manage a successful team?