Shooting the messenger

I had a client “sack” me last week. He did not have the grace to tell me in person. Actually he telephoned to check my email address, which he had used many times, and when I asked after him, he said that he had someone with him and could not talk. Two minutes later I had an email telling me my services were no longer required.

Having been in business for a fair time, I have quite a thick skin as far as rude and graceless behaviour is concerned. I did not know the client was unhappy with me, and I always courage feedback by talking. In this case, the client had got himself into a financial mess tax-wise, I was the one who told him he needed to find some money fast, and I assume he blamed me for this, rather than himself.

I would not be good at business if I did not try to make sure my clients are happy, but some will not talk back.

Have you been blamed by a customer for their own failures?

Do you have a tax issue I can help you with? Get in touch and I will guide you.

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