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Category Archives: management
The writer of letters
The writing habit Quite a lot of my work involves writing. I write to clients, and I write to tax authorities and I write to service providers on behalf of my clients. I write articles and I write web … Continue reading
Posted in Customer service, management
Tagged Calvin Coolidge, communication, complaint, Customer service, letter, paper, planning
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Business partnerships and collaborations – Part 2
Love and marriage In Part 1 I said that a business partnership is like a marriage. It joins together two or more people in a close relationship in which they have to co-operate and work with each other. In any … Continue reading
Posted in Business planning, management
Tagged partnership agreement, planning, shareholders agreement, Start-up
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Lucky or what?
Lucky, lucky, lucky In business as in so many contexts, we hear others say “Some people have all the luck”. Well, is that so? Are some people just lucky or is it something else? What is luck? Is it … Continue reading
Posted in Business planning, management, Sales
Tagged Champions League, hard work, management, planning
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Working, resting, writing and walking
The other day a doctor told me I shouldn’t work hard all the time and that I should take breaks and spontaneous time-outs. That is good advice, but actually I already do those things. It is true that some of … Continue reading
Posted in Business planning, management
Tagged leisure, resting, taking a break, Writers Resources, writing
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Getting out of our depth in business
I am not a great swimmer. I can manage quite well in reasonably calm water, but I don’t like to get out of my depth unless in a swimming pool with a lifeguard watching on. In business I try to … Continue reading
Posted in Business planning, management
Tagged Financial risk, Insurance policy, small business
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The physics of getting expert help for your small business and for yourself
I have a confession. I like to know how everything works. I like to know how my cameras work, ancient though several are. I like to know how the universe works so I buy and try to read the books … Continue reading
Posted in Business planning, management
Tagged business plan, management, outsource, specialist, subcontract
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Why we need mutual respect between managers and their staff
Such is life with football (soccer) managers that we can be quickly overtaken by events, or in other words, sackings. That is unfortunate in the context that the two most successful English clubs over the last fifteen years or so … Continue reading
Posted in Business planning, management
Tagged André Villas-Boas, management, respect, support, teamwork
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Why it is the season for bright ideas
Christmas is upon us. Unless our business is a 365-day-a-year sort of business we do need to take a break for a few days. It will do us good. If you do have a 365-day-a-year business I am sure you … Continue reading
Why managers and workers need to respect each other
Respect is our starting point Respect is one of the most important qualities we can have in business. We need to respect our clients. We need to have their respect by delivering quality service; the very best we can do … Continue reading
Posted in Customer relations, management
Tagged communication, hearing, management, small business
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Running your business in the dark
There is a lot to be said for ploughing (plowing) your own furrow in business. Many great and successful business people have been famous for doing that, whether we are talking about Richard Branson, Anita Roddick, Steve Jobs or Warren … Continue reading
