Tag Archives: service

Infectious cheerfulness at work

Posted on April 11, 2016 by Jon Stow

I think you would agree that we should always enjoy our work, whether we have our own business or we work for someone else. Otherwise, we really should find something else to do. If we have a good time at … Continue reading →

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Banking on personal service

Posted on November 16, 2015 by Jon Stow

The local branch of my bank has closed. Gone are the friendly cashiers (tellers), the greetings (“Good Morning, Mr. Stow”), the feeling of being valued as a customer. The other day I had to pay in some money and went … Continue reading →

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The value resold

Posted on November 24, 2014 by Jon Stow

A few months ago I advised a client on some potential tax issues he was concerned about. It took a while to research; well mainly to check as I had good knowledge of the issues. It is always important to … Continue reading →

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If you are not special, you are not trying

Posted on September 22, 2014 by Jon Stow

I have had my run-ins with telecoms companies in the past, and very frustrating it has been. For the third month in a row, my business broadband provider, which is one of the smaller ones, failed to process my monthly … Continue reading →

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Giving the customers what they want

Posted on July 18, 2013 by Jon Stow

  Taking a dip The famous UK department store chain, Marks and Spencer, has reported falling sales in clothing and non-food items again. It is sad to see a flagship high street name struggling. They always used to be so … Continue reading →

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Selling our services through others

Posted on April 15, 2013 by Jon Stow

Part of my business is to facilitate services to other businesses which they may provide to their end-client. I am good at selling services to my own clients ( though I say it myself) because I know the value of … Continue reading →

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Penny-pinching in small businesses can be very expensive

Posted on February 4, 2013 by Jon Stow

Do you try to do everything in your business or do you confine yourself to the sharp end – your expertise? Most of my work is to do with tax; that is advising people on it or writing about it. … Continue reading →

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Lack of success and the blame game

Posted on January 24, 2013 by Jon Stow

Excuses It is easy to lay the blame for business failure at someone else’s door, but usually it is an excuse. Sometimes bystanders to a disaster blame other businesses. It is not so long ago that from the early hours … Continue reading →

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Running your business in the dark

Posted on October 27, 2011 by Jon Stow

There is a lot to be said for ploughing (plowing) your own furrow in business. Many great and successful business people have been famous for doing that, whether we are talking about Richard Branson, Anita Roddick, Steve Jobs or Warren … Continue reading →

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Customer service is what makes us different

Posted on September 22, 2011 by Jon Stow

  Choices Our prospects need to differentiate between a huge number of offerings. How do they know to choose us? For small businesses it is often going to be through recommendation; referrals. How do we get those referrals? It can … Continue reading →

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