Don’t miss a post. Have On our bikes delivered by email!
-
Recent Posts
Circle Jon Stow on Google+
Jon Stow Consulting Tax Blog
Jon Stow’s Ezine Articles
- Twitter is currently flying the fail whale
Blogroll
Archives
- September 2024
- September 2023
- January 2023
- June 2022
- May 2022
- April 2022
- March 2022
- July 2017
- May 2017
- April 2017
- February 2017
- January 2017
- November 2016
- October 2016
- August 2016
- July 2016
- June 2016
- May 2016
- April 2016
- March 2016
- February 2016
- December 2015
- November 2015
- September 2015
- August 2015
- July 2015
- June 2015
- May 2015
- March 2015
- February 2015
- January 2015
- December 2014
- November 2014
- October 2014
- September 2014
- August 2014
- July 2014
- June 2014
- May 2014
- April 2014
- March 2014
- February 2014
- January 2014
- December 2013
- November 2013
- October 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
- April 2013
- March 2013
- February 2013
- January 2013
- December 2012
- November 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
- December 2010
- November 2010
- October 2010
- September 2010
- August 2010
- July 2010
- June 2010
- May 2010
- April 2010
- March 2010
- February 2010
- January 2010
- December 2009
- November 2009
- October 2009
- September 2009
- August 2009
- July 2009
- June 2009
- May 2009
- April 2009
- March 2009
- February 2009
- January 2009
Tag Archives: service
Infectious cheerfulness at work
I think you would agree that we should always enjoy our work, whether we have our own business or we work for someone else. Otherwise, we really should find something else to do. If we have a good time at … Continue reading
Banking on personal service
The local branch of my bank has closed. Gone are the friendly cashiers (tellers), the greetings (“Good Morning, Mr. Stow”), the feeling of being valued as a customer. The other day I had to pay in some money and went … Continue reading
Posted in Customer relations, Customer service
Tagged service, small business, trust, value
Leave a comment
The value resold
A few months ago I advised a client on some potential tax issues he was concerned about. It took a while to research; well mainly to check as I had good knowledge of the issues. It is always important to … Continue reading
If you are not special, you are not trying
I have had my run-ins with telecoms companies in the past, and very frustrating it has been. For the third month in a row, my business broadband provider, which is one of the smaller ones, failed to process my monthly … Continue reading
Posted in Customer service, Sales
Tagged Internet service provider, Price, reputation, service, value
Leave a comment
Giving the customers what they want
Taking a dip The famous UK department store chain, Marks and Spencer, has reported falling sales in clothing and non-food items again. It is sad to see a flagship high street name struggling. They always used to be so … Continue reading
Posted in Customer service, marketing
Tagged Customer service, sales, service, value
Leave a comment
Selling our services through others
Part of my business is to facilitate services to other businesses which they may provide to their end-client. I am good at selling services to my own clients ( though I say it myself) because I know the value of … Continue reading
Penny-pinching in small businesses can be very expensive
Do you try to do everything in your business or do you confine yourself to the sharp end – your expertise? Most of my work is to do with tax; that is advising people on it or writing about it. … Continue reading
Posted in Business planning, management
Tagged buy-in, saving, service, subcontract, value
Leave a comment
Lack of success and the blame game
Excuses It is easy to lay the blame for business failure at someone else’s door, but usually it is an excuse. Sometimes bystanders to a disaster blame other businesses. It is not so long ago that from the early hours … Continue reading
Posted in Business planning
Tagged adapt, change, marketing, planning, service, small business
Leave a comment
Running your business in the dark
There is a lot to be said for ploughing (plowing) your own furrow in business. Many great and successful business people have been famous for doing that, whether we are talking about Richard Branson, Anita Roddick, Steve Jobs or Warren … Continue reading
Customer service is what makes us different
Choices Our prospects need to differentiate between a huge number of offerings. How do they know to choose us? For small businesses it is often going to be through recommendation; referrals. How do we get those referrals? It can … Continue reading