Making a meal of it

And so to last Sunday’s lunch… Booked for 1:30 we had ordered within ten minutes. So far so good. From there we waited half an hour for our “starters”. Three fine. Mine not so good.

An hour later our main course had not shown up. We were told our food was just being plated up. Another ten minutes and it arrived. Mine had actually been plated within the last couple of minutes, because my fish was just out of the pan, perfectly cooked and absolutely lovely. But it was so late.

We never had dessert because the two hours we had allowed for lunch were up and one of our party needed to be home.

I really enjoyed my fish, but clearly the kitchen cannot cope. I do not like to rush when eating out but we cannot risk having lunch at this restaurant again unless we are prepared to spend pretty much the rest of the day there.

The lesson? It is no good having a great product if you cannot deliver on time. People remember.

Building towards delivery

Kodak EasyShare 30 Jan 14 002We have been having some building work done. Having no experience as a builder’s customer, I thought somewhat naively that once they started on the project they would keep going steadily until they had finished. Not so!

What happens is that one day some guys turn up and do some work. They may be present for one day or a couple of days and then they disappear and we hear nothing for a few days. It is so unsettling. Now we  ask each afternoon if the guys are coming the next day, just so we know. Otherwise they may just vanish for a period without telling us.

Imagine if most of us carried on like that. Suppose our clients did not hear from us for long periods and they did not know whether or not we were working on their project from one week to another. Soon we would have no customers at all. The word-of-mouth which brings us clients would soon lose us many prospects. We would be out of business.

Thank goodness most of us do not run our businesses like these builders. However, if I had needed a reminder about prompt delivery and keeping my clients in the loop, this was certainly it. Good grief!