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Category Archives: Business planning
Small business and swimming out of your depth
A week or so back I was watching an antiques and collectible show on the TV. It was one of those where people bring along some item in the hope that one of the dealers on the show will … Continue reading
Posted in Business planning
Tagged Customer service, reputation, responsibility, trust
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Ignoring the signs
It is great when our businesses are running smoothly. It is easy to take our eye off the ball, and not think about the future. It might be that there is plenty of income coming in, but are we relying … Continue reading
Seth Godin and the Time Machine
Seth Godin said recently that we need the drive to want more and to be better. Our businesses and indeed our lives would be no fun if we knew we had achieved all we could, and that there was nothing … Continue reading
Cheapskate prospects
Well, a cheapskate is not really a prospect, as why would you take on a client who was not prepared to pay you a proper fee or have any respect for what you can do for them? The other day … Continue reading
Where we are now
We can all look back and regret decisions we have made. I could if I felt like it. Should I have been more serious about that girl? Should I have had ambitions to be a Lloyd’s broker when I was … Continue reading
Rushing around achieving nothing
We all want to make money and have a better life. What we really need is one good business. Now I know the old adage about not putting all our eggs in one basket, but it is very difficult to … Continue reading
Telling your clients they are wasting their money
A lot of my work with clients is helping them get out of a mess. Usually that is because they have made mistakes in dealing with their taxes or have “forgotten” to declare certain income or gains. Sometimes there is … Continue reading
Posted in Business planning, Customer relations
Tagged honesty, integrity, mis-selling, misselling, Professional services, reputation
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Verbal understandings are not contracts
In my business I think it is important to have agreements in writing with my clients so that they know exactly what I will be doing for them in conducting their affairs (and what I will not be doing). … Continue reading
Posted in Business planning, Fraud
Tagged contract, engagement letter, trust, Verbal contract
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Stress and the small business owner
Stress is a major threat to the health of a small business, quite apart from being a threat to the owner suffering the stress. It affects productivity, it affects creativity, and it can affect the way we interact with our … Continue reading
Getting the sack
Getting the sack is what launched my “career” as an independent person. Yet as an employee, if you are “terminated” it is a terrible shock, the stuff of nightmares. I had a bad dream about it last night; being called … Continue reading
Posted in Business planning
Tagged Employment, experience, getting the sack, Start-up
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