Category Archives: Customer service

Why we should give ownership of their jobs to our employees

Posted on April 4, 2010 by Jon Stow

Although I have touched on the subject before, two recent incidents have brought me back. An event I organize was severely disrupted by failures in catering at the venue, and I gave up queueing in a branch of a well-known … Continue reading →

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Family cooking trouble in your business?

Posted on February 18, 2010 by Jon Stow

Last night my wife happened to switch the TV over to an edition of “Ramsay’s Kitchen Nightmares”, featuring a restaurant in New Jersey. I didn’t take too much notice at first, thinking it was just another cooking programme. Whilst I … Continue reading →

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