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Category Archives: Customer service
The perils of under-resourcing
They were never honest and said “we are at full capacity and we haven’t the resources to meet your or the clients’ needs.” That means that they will continue to fail and they will always lose clients as quickly as they get them. Continue reading
Posted in Business planning, Customer relations, Customer service, Sales
Tagged customer, Customer service, quality, referral, reputation, resource, trust
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Partnering with others and maintaining standards
Since I have been running my own businesses I have been fortunate or perhaps just sufficiently prudent to choose the right subcontractors and joint venture partners. Continue reading
Posted in Customer relations, Customer service
Tagged business, contractor, Customer service, Dell, Hewlett-Packard, Inkjet printer, Lexmark, Printers, provider, reputation
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Value billing and genuine benefits
In my line of work we tend largely to bill a fixed amount per project or task carried out for our clients. There is always at the lower level a consideration of time involved so that we do make a … Continue reading
Posted in Business planning, Customer relations, Customer service, Sales
Tagged Courier, Customer service, marketing, sales, trust, value
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Saying “Thank you”
I guess I would not like to work in a large chain store. I imagine that at busy times, especially at the check-out it can be a pretty relentless slog, and at other times rather boring. I expect that any … Continue reading
Posted in Customer relations, Customer service, marketing, networking, Referral networking, Sales
Tagged contract, customer, Customer service, grateful, gratitude, referral, reputation, thank you, thanks
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Flirting with prospects and with clients and customers
I talk to many different business people, whether it is when I am out networking, on-line, or in dealing with my clients and prospects, or indeed when I am someone else’s client. From a consumer point of view generally I … Continue reading
Posted in Business planning, Customer relations, Customer service, productivity
Tagged communication, customer, management, reputation, service
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Keeping our clients in the loop
Many of us have several client projects agreed and on the go at the same time. That is the nature of many of our businesses. We all know it is important to give the client an idea of how long … Continue reading
Answer the telephone!
Why don’t businesses realise it is so important to answer the telephone or at least have someone answer it for them? Continue reading
Posted in Customer relations, Customer service, marketing, Sales
Tagged customer, marketing, reputation, sales, service, Telephone, Voicemail
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Manage yourself, manage your clients
In running our own businesses it is very easy to not allow ourselves enough recreation time, or time not just working. Of course we do not just keep regular working hours. Most of us attend to our tasks at odd … Continue reading
Posted in Business planning, Customer relations, Customer service, management, productivity, Uncategorized
Tagged Clients, customer, leisure, Market, Time, weekend, working
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