Category Archives: Customer service

Your customers are not a process

Posted on December 5, 2011 by Jon Stow

Most of us here provide a personal service to our customers, whether that is as in my case providing help and support with my clients’ businesses and taxes, or for you perhaps web design or delivery of packages. In a … Continue reading →

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Smile!

Posted on December 1, 2011 by Jon Stow

  Hospital soap If you have read this blog for a while you will know that I feel very much that lazy management can result in poorly run hospital wards, especially geriatric wards.  Currently my wife and I are visiting … Continue reading →

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Banking on being individual

Posted on November 14, 2011 by Jon Stow

In a discussion I was having with my bank’s call centre the other day I was complaining about an unreasonable charge for a payment made to my account. When I said I had been charged for something which had not … Continue reading →

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Telling your customers they are stupid

Posted on November 7, 2011 by Jon Stow

The other day my Mother-in-Law’s TV went wrong. It was only about four years old and was a well-known brand. It wasn’t cheap. I know because I was there when she bought it. The lady is not able to get out … Continue reading →

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Customer service – passing with flying colours

Posted on October 24, 2011 by Jon Stow

  Good News Story 1 Last May we were flying back from Tampa to Gatwick. In the latter part of the flight my wife, Gloria, began to feel rather unwell and breathless. She was put on oxygen and looked after … Continue reading →

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A sorry tale about crayfish and salmon

Posted on October 3, 2011 by Jon Stow

Have you ever got excited about a purchase and then been disappointed by the delivery of the goods or service? A little while ago on one of my now infrequent visits to the Big City I purchased on the fly … Continue reading →

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Customer service is what makes us different

Posted on September 22, 2011 by Jon Stow

  Choices Our prospects need to differentiate between a huge number of offerings. How do they know to choose us? For small businesses it is often going to be through recommendation; referrals. How do we get those referrals? It can … Continue reading →

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Don’t compare

Posted on September 12, 2011 by Jon Stow

No one can have missed the incessant TV adverts for car insurance and car insurance comparison websites. They are nearly all very annoying and I think insult my intelligence (no snide comments, please). Discounting the one-in-twelve of British motorists who … Continue reading →

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Commuting a life sentence?

Posted on September 5, 2011 by Jon Stow

Here in the UK there was news recently that commuter rail fares may rise by 8% in January 2012 at a time when the economy is struggling and fuel (petrol / gas) prices are very high. We are told that … Continue reading →

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What information should we share with our customers?

Posted on August 21, 2011 by Jon Stow

A lot of businesses are very secretive about how they work and how they deliver their product or service to the customer or client. I suppose they like to think they are protecting their expertise or intellectual property by not … Continue reading →

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