Tag Archives: Customer service

The value of clients and the value of you

Posted on December 16, 2013 by Jon Stow

In many businesses including mine, owners feel obliged to chase down what they see as the competition, and match their low prices. It is a race to the bottom in terms of fees and makes the profit margin on many … Continue reading →

Posted in Business planning, Customer service | Tagged , , , | Leave a comment

Just trying to keep my customers satisfied

Posted on November 14, 2013 by Jon Stow

Paul Simon wrote a song with the title of this post. You and I know that if our customers are not satisfied they will take their business elsewhere, so it is important that we keep them happy. Do our employees, … Continue reading →

Posted in Customer relations, Customer service | Tagged , , , , | Leave a comment

Are you really giving your customers what they want?

Posted on October 15, 2013 by Jon Stow

If you have had clients or customers for a long time, do you still know what they expect of you? Have you asked asked them recently? The trouble is that it is easy to assume we know what they want. … Continue reading →

Posted in Customer relations, Customer service | Tagged , , | Leave a comment

Over-reaching in your business

Posted on October 7, 2013 by Jon Stow

Over-stretching One of the easiest mistakes to make in a small business, and especially in start-ups, is to take on every new prospective customer or client who walks in the door. The other day a small group of us (actually … Continue reading →

Posted in Customer relations, Customer service | Tagged , , | Leave a comment

Standing out from the crowd in your business

Posted on September 30, 2013 by Jon Stow

Boring shopping I was walking through the main shopping area of our county town the other day and I could not help thinking it looked just like the main drag of every other large town I have been to recently. … Continue reading →

Posted in Customer relations, Customer service | Tagged , , , | Leave a comment

Customer service, flexibility and common sense

Posted on September 16, 2013 by Jon Stow

Flexibility Customer service is a hobby-horse of mine, but in a small business or any business, it should have top priority. We can only meet the customer’s needs by being flexible and adopting an understanding approach to give them what … Continue reading →

Posted in Customer relations, Customer service | Tagged , , | Leave a comment

Keeping your customers’ faith

Posted on September 12, 2013 by Jon Stow

Why do our customers buy from us and go on buying.? It is because they trust us to deliver what we say we will, and we make them feel safe in our hands. Their trust is essential as Seth Godin  … Continue reading →

Posted in Customer relations, Customer service | Tagged , | Leave a comment

Customer service, reputation and call-out charges

Posted on August 9, 2013 by Jon Stow

In a professional service business a call-out charge is alien. If I meet a client for the first time just to get to know them, I am not going to charge a fee; that is unless I have to go … Continue reading →

Posted in Business planning, Customer relations | Tagged , , , | Leave a comment

More “how not to network”

Posted on August 1, 2013 by Jon Stow

Yesterday I reported on Twitter a power supply unit failure in my office important computer-server. By the time I tweeted about the mishap my usual computer repair shop down the road had already repaired the machine and had installed a … Continue reading →

Posted in Customer service, networking | Tagged , , | Leave a comment

Keeping our nerve with unpleasant business experiences

Posted on July 22, 2013 by Jon Stow

If we run a tight ship in our business lives, for the most part we will avoid major problems. Sometimes things do go wrong, and it will not be our fault. It may be that we have simply come across … Continue reading →

Posted in Business planning, Customer relations | Tagged , | Leave a comment