Tag Archives: Customer service

Small business and swimming out of your depth

Posted on November 27, 2014 by Jon Stow

  A week or so back I was watching an antiques and collectible show on the TV. It was one of those where people bring along some item in the hope that one of the dealers on the show will … Continue reading →

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How to lose a customer in one easy lesson

Posted on October 13, 2014 by Jon Stow

A couple of weeks ago I needed to buy some software and found a company that seemed to offer what I wanted: a single license for a one-off project. I chose them because although I am very happy with my … Continue reading →

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Gym crackers

Posted on September 25, 2014 by Jon Stow

Our local leisure centre has had a change of provider. One well-known company has taken over the running of it from another. However, they do seem to have management problems under the new regime. In recent weeks, my wife and … Continue reading →

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Rushing around achieving nothing

Posted on September 15, 2014 by Jon Stow

We all want to make money and have a better life. What we really need is one good business. Now I know the old adage about not putting all our eggs in one basket, but it is very difficult to … Continue reading →

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Running your own business down

Posted on August 26, 2014 by Jon Stow

So often I meet earnest business people who work hard and are not making money. So often it is because they undervalue themselves and what they do. They offer a great service, and if you asked their customers they would … Continue reading →

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Window shopping business services on-line

Posted on July 30, 2014 by Jon Stow

I don’t know about you, but I get a lot of new enquiries for my services via email. That is all very nice, but many of the potential new clients are located a long way from me. That does not … Continue reading →

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Here’s not looking at you

Posted on April 9, 2014 by Jon Stow

Even walking down the street, there are people with whom we have a connection. We exchange glances and we smile. We smile about the weather, their child, our dog, the shop window we peer through. We recognise those we pass … Continue reading →

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Are you making up the numbers?

Posted on March 3, 2014 by Jon Stow

Just because I do not like to be seen as a commodity does not mean that I can influence the thoughts of everyone who sees my business offerings in that light. Unfortunately there will always be people, whom we may … Continue reading →

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Difficult people we work with

Posted on January 27, 2014 by Jon Stow

Every now and then we will come across difficult people in business. Fortunately I have generally got on well with my clients. Of course some leave me because their circumstances have changed, or because they have been lured by Sirens … Continue reading →

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What do you stand for?

Posted on December 19, 2013 by Jon Stow

  Supermarket blues and reds Big business or small business – we all have to have a type of offering our public understands. What do we represent? Whom do we represent? Even the best most experienced businesses can get confused. … Continue reading →

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