Tag Archives: Customer service

Giving the customers what they want

Posted on July 18, 2013 by Jon Stow

  Taking a dip The famous UK department store chain, Marks and Spencer, has reported falling sales in clothing and non-food items again. It is sad to see a flagship high street name struggling. They always used to be so … Continue reading →

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Service continuity, customer expectation and being as comfortable as an old shoe

Posted on July 8, 2013 by Jon Stow

  Our regular clients expect from us an excellent service and it is up to us to live up to their expectation. That does not mean that we never change what we do for them. In the last decade, advances … Continue reading →

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Ethics, business and psychopathy

Posted on July 5, 2013 by Jon Stow

Professor Kevin Dutton has a book out called “The Wisdom of Psychopaths”.  I have not read it yet, but Professor Dutton has been promoting the book in the media, and has applied the psychopath test to various historical figures such … Continue reading →

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Do you supply your services 24/7?

Posted on June 20, 2013 by Jon Stow

As a professional person it is important to respond to clients’ questions promptly. Gone are the days when generally a client would write a letter and would be happy to have had a reply within a week. Now they mostly … Continue reading →

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Poor customer service on the carpet

Posted on May 9, 2013 by Jon Stow

The long wait We have an apartment for sale. We don’t live in it. It was my Mother-in-Law’s home but sad-to-say she is no longer with us. The flat is empty of furniture and redecorated, but the carpets need cleaning. … Continue reading →

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Your great customer service can be damaged by your service suppliers

Posted on April 22, 2013 by Jon Stow

The lazy courier gives poor customer service, but the irony is that they were letting down another multi-national company who in my experience shows very good customer service. A couple of years ago I bought two LG computer monitors. I … Continue reading →

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Living up to our business philosophy

Posted on April 11, 2013 by Jon Stow

I was expecting a parcel. I was told that I would receive from the courier a text on the day of delivery giving me a time slot. I duly waited in. No one showed up, but I then got a … Continue reading →

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Drilling down the detail of our purchases

Posted on March 11, 2013 by Jon Stow

  Feelings When we are selling our services, many of our prospects will buy the feeling and the comfort of having someone else take care of things. That is usually my initial approach, and most people do not care about … Continue reading →

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Being passionate about our business

Posted on February 25, 2013 by Jon Stow

Do you love what you do in your business? I do. I find it exciting to help people and make them happy, or at least take a weight off their minds. It is great to be fired with enthusiasm I … Continue reading →

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Taking responsibility for our work

Posted on February 11, 2013 by Jon Stow

A couple of weeks ago my Dad had to go to the local hospital for some tests; three of them in total. I took him in, and understood that it would all take around three hours. Dad assured me that … Continue reading →

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