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Category Archives: Business planning
Conversations make team work
As you may remember, I believe that there is a difference between hearing and listening. Listening is the bit where we actually take in what someone is saying rather than just appearing to be polite by giving them time. Listening … Continue reading
Posted in Business planning, Customer service, productivity
Tagged hearing, teamwork
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Hard times and worse horrors
Small businesses are under the cosh in the UK. Our markets are very difficult. People don’t want to buy even when we can help them save money. I don’t sell answers which are not worth a lot more than they … Continue reading
Posted in Business planning, marketing, Social
Tagged Fair Trade, India, Rural area, Sky News, small business, support
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Business is so simple – no science involved.
I meet lots of business owners. They may be highly gifted, but in one sense they are simple souls. They are in business to make money. That means profit. We who are business owners but who advise other businesses need … Continue reading
Working for Godzilla
A couple of weeks ago I saw an interview on a news channel with a client of one of my former employers, which was a very large firm. This ex-client of mine who I believe is also an ex-client of … Continue reading
Posted in Business planning, Customer relations
Tagged Customer service, Dale Carnegie, Godzilla, management
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Banking on being individual
In a discussion I was having with my bank’s call centre the other day I was complaining about an unreasonable charge for a payment made to my account. When I said I had been charged for something which had not … Continue reading
Telling your customers they are stupid
The other day my Mother-in-Law’s TV went wrong. It was only about four years old and was a well-known brand. It wasn’t cheap. I know because I was there when she bought it. The lady is not able to get out … Continue reading
Business gym cracker
Recently I have been getting back into the routine of going to the gym. I am quite an “old hand” at the gym, but having been “injured” a while back I got out of the habit. Still, I am going … Continue reading
Keeping up with the game – the fear factor
The last figures I saw indicated that 80% of people in the UK had access to or used computers. That leaves 20% who don’t. The figures are pretty much the same in the US. I guess that doesn’t mean that … Continue reading
Posted in Business planning
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Running your business in the dark
There is a lot to be said for ploughing (plowing) your own furrow in business. Many great and successful business people have been famous for doing that, whether we are talking about Richard Branson, Anita Roddick, Steve Jobs or Warren … Continue reading
Franchising, redundancy money and elephant traps
The offerings If we have endured the shock of redundancy there is often a feeling that we must move on as soon as we can. Many older people in that position, by which I mean thirty-five upwards, may well have … Continue reading
Posted in Business planning, Start-up
Tagged franchise, Franchising, Opportunities, trap
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