Category Archives: Customer relations

Shops and the personal touch

Posted on July 16, 2012 by Jon Stow

  Times are changing There is no question that shopping has moved on in the last couple of decades. It has moved to out-of-town retail parks and it has moved on-line. As a result, many shop premises in the UK … Continue reading →

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Mind control? It’s your business.

Posted on July 9, 2012 by Jon Stow

  Mind your own business The great thing about having a business is that it really is your business. How you run it is your business too. Now I am assuming that you will know when you need advice from … Continue reading →

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Plumbing the depths and ruining a business reputation

Posted on July 2, 2012 by Jon Stow

  Less than professional While I am talking about reputations, which I was the other day, have you noticed the comment threads on some of the professional websites? Often one can have a perfectly well-chosen and appropriate piece ultimately damaged … Continue reading →

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Slings and arrows of outrageous fortune in small businesses

Posted on June 15, 2012 by Jon Stow

Literary truths I have borrowed from Shakespeare in the title, but also remember Enid Blyton who inspired me to be a bookworm as a child: “What does it matter if things go wrong? l sing and I’ll whistle my brave … Continue reading →

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The measure of a good client

Posted on June 11, 2012 by Jon Stow

  Accidents and reputation We can send our breakdown recovery service to deal with business accidents. One of the ways of avoiding accidents is by being careful whom we take on as clients, particularly when we provide professional services of … Continue reading →

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Accident recovery in business

Posted on June 8, 2012 by Jon Stow

Feelings Business life is not always perfect. Sometimes things go wrong. A client has a bad experience. It may well not be your fault, but the client may not share that perception. You have to work out what you can … Continue reading →

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Selling yourself short

Posted on May 17, 2012 by Jon Stow

  Over-delivery As I said the other day, restaurants so often show the best and worst examples of how to do business, all in an hour or so. On our recent trip away, my wife and I visited another bar-restaurant … Continue reading →

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No thanks to me!

Posted on May 11, 2012 by Jon Stow

Connections Having been at the networking game both on-line and off-line for nearly a decade, I know a lot of people, some of them really quite well. Because it is how this networking thing works, I connect my friends and … Continue reading →

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Being too sure of yourself

Posted on May 3, 2012 by Jon Stow

We have worked hard to be where we are. We have tried to learn all the demands of the business we are in. We keep ourselves up to date with every bit of news in our industry, every change in … Continue reading →

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Do you offer a service or a process?

Posted on April 30, 2012 by Jon Stow

  Old chestnut I have been involved in an on-line debate covering the old chestnut of price versus value. This is a very important issue in most service businesses and particularly for smaller businesses., because we all need to think … Continue reading →

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