Category Archives: Customer relations

Delivering the goods

Posted on April 13, 2012 by Jon Stow

A lot of people who don’t have a business think that there isn’t a difference between a large one and a small one except in scale. But managing and running a small business is nothing like big business. I have … Continue reading →

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Paying the price for our services

Posted on April 2, 2012 by Jon Stow

We all know how important it is to have a contract with our customers and clients so that they and we understand what service we are going to provide. Having established what we are doing, part of that contract is … Continue reading →

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Contracts and common sense

Posted on March 29, 2012 by Jon Stow

We all love to have new customers, clients or whatever we like to call them. It is good to sign up someone new and begin what we hope will be a great relationship. Of course we do have to “sign … Continue reading →

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Social skills and small business marketing

Posted on March 26, 2012 by Jon Stow

I think we all know that social skills are important in our lives but not everyone has them. That is a problem for small business owners lacking in this area unless they are geeks with a must-have app. Most of us … Continue reading →

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Doorstep selling in the twenty-first century

Posted on March 5, 2012 by Jon Stow

These days I mainly work from home though obviously I go out to visit clients and those who are providing me with support services to help me run my business. One of the hazards of being home-based is being “doorstepped” … Continue reading →

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Being aware of our surroundings

Posted on March 1, 2012 by Jon Stow

I always like to think I am a fairly tolerant kind of guy, but I guess we all have our Achilles Heels. Even on-line I am irritated by people who constantly sell rather than engage. Of course we all have … Continue reading →

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Customer service and that nice warm feeling

Posted on February 20, 2012 by Jon Stow

  French bread and letters We all like a bit of a moan sometimes. At least, I do. Recently on Twitter I complained that I had missed the post as the local collection was made early. I just saw the … Continue reading →

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Taking our business lives seriously

Posted on February 13, 2012 by Jon Stow

Playing at business You may think the title states the obvious, but some people don’t use their heads. They take short cuts in their work, such as the carpenter who does a quick botch job, or they take long holidays … Continue reading →

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Can small businesses live off referrals?

Posted on February 6, 2012 by Jon Stow

In my work I talk to many small business owners, and on a daily basis. Some in professional services are doing pretty well without making any effort to market. This is because they provide their clients with reliable, dependable support, … Continue reading →

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Careless talk costs business

Posted on February 2, 2012 by Jon Stow

One rule of business is “never rubbish the competition” because it creates bad feeling in your profession, you make your potential customers uncomfortable, and people wonder about your character. Something else we have to consider is careless talk about our … Continue reading →

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