Category Archives: Customer relations

Smile!

Posted on December 1, 2011 by Jon Stow

  Hospital soap If you have read this blog for a while you will know that I feel very much that lazy management can result in poorly run hospital wards, especially geriatric wards.  Currently my wife and I are visiting … Continue reading →

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Mud-slinging and reputations

Posted on November 24, 2011 by Jon Stow

Muddy waters Two people I am acquainted with (and you will find no clue here as to who they are) have had really bad things posted about them on other people’s websites. One has suffered mainly innuendo about his business … Continue reading →

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Working for Godzilla

Posted on November 17, 2011 by Jon Stow

A couple of weeks ago I saw an interview on a news channel with a client of one of my former employers, which was a very large firm. This ex-client of mine who I believe is also an ex-client of … Continue reading →

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Banking on being individual

Posted on November 14, 2011 by Jon Stow

In a discussion I was having with my bank’s call centre the other day I was complaining about an unreasonable charge for a payment made to my account. When I said I had been charged for something which had not … Continue reading →

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Getting on the customer’s wavelength

Posted on November 10, 2011 by Jon Stow

Poor reception One of the most difficult obstacles I had when starting in business on my own was in persuading my prospects to listen to what I had to offer. Often they were just not tuned in to listen to … Continue reading →

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Telling your customers they are stupid

Posted on November 7, 2011 by Jon Stow

The other day my Mother-in-Law’s TV went wrong. It was only about four years old and was a well-known brand. It wasn’t cheap. I know because I was there when she bought it. The lady is not able to get out … Continue reading →

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Customer service – passing with flying colours

Posted on October 24, 2011 by Jon Stow

  Good News Story 1 Last May we were flying back from Tampa to Gatwick. In the latter part of the flight my wife, Gloria, began to feel rather unwell and breathless. She was put on oxygen and looked after … Continue reading →

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A sorry tale about crayfish and salmon

Posted on October 3, 2011 by Jon Stow

Have you ever got excited about a purchase and then been disappointed by the delivery of the goods or service? A little while ago on one of my now infrequent visits to the Big City I purchased on the fly … Continue reading →

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Customer service is what makes us different

Posted on September 22, 2011 by Jon Stow

  Choices Our prospects need to differentiate between a huge number of offerings. How do they know to choose us? For small businesses it is often going to be through recommendation; referrals. How do we get those referrals? It can … Continue reading →

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Don’t compare

Posted on September 12, 2011 by Jon Stow

No one can have missed the incessant TV adverts for car insurance and car insurance comparison websites. They are nearly all very annoying and I think insult my intelligence (no snide comments, please). Discounting the one-in-twelve of British motorists who … Continue reading →

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