Category Archives: Customer relations

Commuting a life sentence?

Posted on September 5, 2011 by Jon Stow

Here in the UK there was news recently that commuter rail fares may rise by 8% in January 2012 at a time when the economy is struggling and fuel (petrol / gas) prices are very high. We are told that … Continue reading →

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What information should we share with our customers?

Posted on August 21, 2011 by Jon Stow

A lot of businesses are very secretive about how they work and how they deliver their product or service to the customer or client. I suppose they like to think they are protecting their expertise or intellectual property by not … Continue reading →

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Getting over telephone blues

Posted on August 16, 2011 by Jon Stow

You might have gathered from an earlier post that I had personal experience of running into trouble with an alleged rolling contract with the telecoms provider. I have now been advised that I have won my appeal to the OFTEL … Continue reading →

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Poisonous cultures

Posted on August 15, 2011 by Jon Stow

I have already written about workplace cultures  and how they can lead to poor standards. These cultures are usually not management led, and management may not know. However if a culture is there for all to see, there is no … Continue reading →

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Stupid inconsiderate people

Posted on August 1, 2011 by Jon Stow

You come across people who don’t think about their fellow human beings all the time. There are those who play loud music in their gardens on sunny Sunday afternoons when their neighbours want to have a peaceful time and read. … Continue reading →

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Making a meal of our managing duties

Posted on July 25, 2011 by Jon Stow

I am all for delegation of responsibility to staff. That is part of good management if you are confident your managers and employees are up to coping. Of course it is important that they ask for advice and they are … Continue reading →

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Telephone blues

Posted on July 14, 2011 by Jon Stow

As some of you may remember I think it is very important that the published telephone number of any business is answered in person by a human being. I tried to contact a couple of sole trader business advisers last … Continue reading →

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The Water Margin guide to business

Posted on July 5, 2011 by Jon Stow

  The expression “small business” has many meanings. There is no way of knowing whether we mean a business with fifty employees or just one person on her or his own. What I am going to say apples to the … Continue reading →

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We can’t micro-manage our network or you can’t please all the people

Posted on June 27, 2011 by Jon Stow

As you all know I care very much about reputation – not just mine but those who I like and think should be more careful. So as far as I am concerned, I don’t like open criticism of other individuals, … Continue reading →

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Telephone warning for start-ups and all small businesses

Posted on June 16, 2011 by Jon Stow

When we start our shiny new businesses we are eager to get all the basic services in place, and these days that includes our telephone and broadband services. Read the small print It is tempting to choose the best price … Continue reading →

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