Category Archives: Customer relations

Staying in touch with our clients and customers

Posted on December 23, 2013 by Jon Stow

  One way and another, this past year or so my family and I have seen a lot of doctors and nurses. On the whole we have been dealt with very well, but sometimes we have had to take the … Continue reading →

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What do you stand for?

Posted on December 19, 2013 by Jon Stow

  Supermarket blues and reds Big business or small business – we all have to have a type of offering our public understands. What do we represent? Whom do we represent? Even the best most experienced businesses can get confused. … Continue reading →

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The value of clients and the value of you

Posted on December 16, 2013 by Jon Stow

In many businesses including mine, owners feel obliged to chase down what they see as the competition, and match their low prices. It is a race to the bottom in terms of fees and makes the profit margin on many … Continue reading →

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Can you believe your prospects?

Posted on December 2, 2013 by Jon Stow

Do our prospects always tell the truth? Some think not and they may be right. As I offer professional services I need a new client to be as committed to our relationship as I would be. Over the years I … Continue reading →

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“You do not have a problem”

Posted on November 25, 2013 by Jon Stow

Someone called to ask my advice because he was worried about a perceived problem to do with tax. This gave rise to a dilemma all professional services business owners have to deal with now and again. The caller thought he … Continue reading →

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Do not lie to your prospects

Posted on November 22, 2013 by Jon Stow

Being straight with your clients is essential as we all know. Being honest as to whether we can help new enquirers is also vital. When we start in business there is a temptation to try to grab every customer who … Continue reading →

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Just trying to keep my customers satisfied

Posted on November 14, 2013 by Jon Stow

Paul Simon wrote a song with the title of this post. You and I know that if our customers are not satisfied they will take their business elsewhere, so it is important that we keep them happy. Do our employees, … Continue reading →

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Don’t be afraid to ask for help in your business

Posted on October 21, 2013 by Jon Stow

We have all seen how having too many customers coming in at once can ruin the reputation we have built. We have to take tough decisions to turn away business and if we handle ourselves well then we may even … Continue reading →

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Are you really giving your customers what they want?

Posted on October 15, 2013 by Jon Stow

If you have had clients or customers for a long time, do you still know what they expect of you? Have you asked asked them recently? The trouble is that it is easy to assume we know what they want. … Continue reading →

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Over-reaching in your business

Posted on October 7, 2013 by Jon Stow

Over-stretching One of the easiest mistakes to make in a small business, and especially in start-ups, is to take on every new prospective customer or client who walks in the door. The other day a small group of us (actually … Continue reading →

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