Category Archives: Customer relations

Gym crackers

Posted on September 25, 2014 by Jon Stow

Our local leisure centre has had a change of provider. One well-known company has taken over the running of it from another. However, they do seem to have management problems under the new regime. In recent weeks, my wife and … Continue reading →

Posted in Customer relations, Customer service | Tagged , , , , | Leave a comment

If you are not special, you are not trying

Posted on September 22, 2014 by Jon Stow

I have had my run-ins with telecoms companies in the past, and very frustrating it has been. For the third month in a row, my business broadband provider, which is one of the smaller ones, failed to process my monthly … Continue reading →

Posted in Customer service, Sales | Tagged , , , , | Leave a comment

Admitting our mistakes

Posted on September 11, 2014 by Jon Stow

We all make mistakes in our businesses. Usually they are not serious, and should normally mean an apology to our customers or clients. Recently I forgot a client had given me a document and I asked for it again. When … Continue reading →

Posted in Customer relations, Customer service | Tagged , | Leave a comment

Telling your clients they are wasting their money

Posted on September 4, 2014 by Jon Stow

A lot of my work with clients is helping them get out of a mess. Usually that is because they have made mistakes in dealing with their taxes or have “forgotten” to declare certain income or gains. Sometimes there is … Continue reading →

Posted in Business planning, Customer relations | Tagged , , , , , | 1 Comment

Running your own business down

Posted on August 26, 2014 by Jon Stow

So often I meet earnest business people who work hard and are not making money. So often it is because they undervalue themselves and what they do. They offer a great service, and if you asked their customers they would … Continue reading →

Posted in Customer service, marketing | Tagged , , , | Leave a comment

Burying the bad news

Posted on June 2, 2014 by Jon Stow

Google is being required by the European Court to allow individuals to request that certain personal information about them will; not be found in a search. This does not mean that if you already know the web address where such … Continue reading →

Posted in Blogging, Customer relations, marketing, Social media | Tagged , , , | Leave a comment

Here’s not looking at you

Posted on April 9, 2014 by Jon Stow

Even walking down the street, there are people with whom we have a connection. We exchange glances and we smile. We smile about the weather, their child, our dog, the shop window we peer through. We recognise those we pass … Continue reading →

Posted in Customer relations | Tagged , , , , | Leave a comment

Picking good clients is like appreciating fine wine

Posted on March 6, 2014 by Jon Stow

As you know, I do like to be appreciated by my clients and do not like being seen as a commodity. I am not a wine snob. I do not know all that much about wine. However I do appreciate … Continue reading →

Posted in Customer relations | Tagged , | Leave a comment

Are you making up the numbers?

Posted on March 3, 2014 by Jon Stow

Just because I do not like to be seen as a commodity does not mean that I can influence the thoughts of everyone who sees my business offerings in that light. Unfortunately there will always be people, whom we may … Continue reading →

Posted in Business planning, Customer relations | Tagged , , | Leave a comment

Petty dictators

Posted on February 17, 2014 by Jon Stow

I remember when I was an employee working for a boss who was always right, even when he was wrong. There was no reasoning with him. We underlings were not allowed to have an opinion as to how things might … Continue reading →

Posted in Customer relations | Tagged , , | Leave a comment