Category Archives: Customer relations

Ethics, business and psychopathy

Posted on July 5, 2013 by Jon Stow

Professor Kevin Dutton has a book out called “The Wisdom of Psychopaths”.  I have not read it yet, but Professor Dutton has been promoting the book in the media, and has applied the psychopath test to various historical figures such … Continue reading →

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Ethics, confidentiality and loyalty in business

Posted on June 24, 2013 by Jon Stow

  Once upon a time My first job was with a bank which operated mostly overseas. When I joined I signed an oath of secrecy and promised not to divulge any aspect of a customer’s affairs. Having done that, even … Continue reading →

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Do you supply your services 24/7?

Posted on June 20, 2013 by Jon Stow

As a professional person it is important to respond to clients’ questions promptly. Gone are the days when generally a client would write a letter and would be happy to have had a reply within a week. Now they mostly … Continue reading →

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Losing an ungrateful customer

Posted on June 17, 2013 by Jon Stow

Usually we are not happy about losing a client. Sometimes it is our own decision of course when keeping them on is not cost-effective. They might be very demanding but will not reward us by agreeing a higher fee. It … Continue reading →

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Tailoring your offering to suit the client

Posted on June 3, 2013 by Jon Stow

Package deals In many businesses, including my general area, it is customary to quote package prices. For example, there might be a price for a tax return, and then a price for self-employed accounts and a tax return, one for … Continue reading →

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Poor customer service on the carpet

Posted on May 9, 2013 by Jon Stow

The long wait We have an apartment for sale. We don’t live in it. It was my Mother-in-Law’s home but sad-to-say she is no longer with us. The flat is empty of furniture and redecorated, but the carpets need cleaning. … Continue reading →

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It’s not politics, it’s about reputation management

Posted on April 29, 2013 by Jon Stow

Nigel Farage of the UK Independence Party (UKIP) accuses political opponents of ‘scrutinising each and every one of our 1,732 candidates, monitoring every social media output over the last few years’ to look for comments embarrassing to UKIP. If there … Continue reading →

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Your great customer service can be damaged by your service suppliers

Posted on April 22, 2013 by Jon Stow

The lazy courier gives poor customer service, but the irony is that they were letting down another multi-national company who in my experience shows very good customer service. A couple of years ago I bought two LG computer monitors. I … Continue reading →

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Living up to our business philosophy

Posted on April 11, 2013 by Jon Stow

I was expecting a parcel. I was told that I would receive from the courier a text on the day of delivery giving me a time slot. I duly waited in. No one showed up, but I then got a … Continue reading →

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Being passionate about our business

Posted on February 25, 2013 by Jon Stow

Do you love what you do in your business? I do. I find it exciting to help people and make them happy, or at least take a weight off their minds. It is great to be fired with enthusiasm I … Continue reading →

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