Tag Archives: discretion

It’s not politics, it’s about reputation management

Nigel Farage of the UK Independence Party (UKIP) accuses political opponents of ‘scrutinising each and every one of our 1,732 candidates, monitoring every social media output over the last few years’ to look for comments embarrassing to UKIP. If there … Continue reading

Posted in Customer relations, Social media | Tagged , , | Leave a comment

The tools of our business – choice, discretion and honour

Back in January when visiting the local branch of my bank, I was whisked in by the customer relations manager and offered their premium service at a discounted rate. I weighed up the benefits and agreed to sign up. It … Continue reading

Posted in Customer relations, Customer service, management, marketing | Tagged , , , , , , , , , | 2 Comments