Tag Archives: reputation

A sorry tale about crayfish and salmon

Posted on October 3, 2011 by Jon Stow

Have you ever got excited about a purchase and then been disappointed by the delivery of the goods or service? A little while ago on one of my now infrequent visits to the Big City I purchased on the fly … Continue reading →

Posted in Business planning, Customer service | Tagged , , | 2 Comments

Customer service is what makes us different

Posted on September 22, 2011 by Jon Stow

  Choices Our prospects need to differentiate between a huge number of offerings. How do they know to choose us? For small businesses it is often going to be through recommendation; referrals. How do we get those referrals? It can … Continue reading →

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The blog post that never was

Posted on August 25, 2011 by Jon Stow

Since I started blogging in earnest (and do you realise that there are over 200 posts here at On Our Bikes?) I have found that in writing down my experiences I have helped my own business thinking. It has also … Continue reading →

Posted in Blogging, marketing, networking, Social media | Tagged , , | 2 Comments

We can’t micro-manage our network or you can’t please all the people

Posted on June 27, 2011 by Jon Stow

As you all know I care very much about reputation – not just mine but those who I like and think should be more careful. So as far as I am concerned, I don’t like open criticism of other individuals, … Continue reading →

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Is your content out of your control?

Posted on June 9, 2011 by Jon Stow

In this world of social media competition, I worry that some people are not in charge of their content. As far as I am concerned, social media is (are?) not supposed to be competitive, but about having conversations and getting … Continue reading →

Posted in Blogging, Business planning, Customer relations, marketing, networking, Social media | Tagged , , , | 2 Comments

Having a negative influence online

Posted on June 6, 2011 by Jon Stow

Haven’t we talked about online reputations before? We certainly have! Just the same, I sometimes worry about apparently intelligent people who probably do their businesses no good with their unfettered pronouncements on anything we care to think about. I am … Continue reading →

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How we can raise our credibility as a small business in the service sector

Posted on March 3, 2011 by Jon Stow

There are actions we can all take to gain the credibility we need. Continue reading →

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Living our lives in public

Posted on February 28, 2011 by Jon Stow

I guess all of us who use social media tools and web applications are to a degree living a public life. After all, that is the purpose, isn’t it – to raise our profiles for marketing purposes? Continue reading →

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The Appointed Time

Posted on February 14, 2011 by Jon Stow

I have just had a poor experience because the owner mixed up my appointment for another date in the future. Continue reading →

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Guarding our precious reputations

Posted on January 4, 2011 by Jon Stow

When we speak in a public arena we must guard our words carefully. We must be careful what we say to our fellow networkers. We must be careful what we say to our colleagues. We must be careful what we say on-line. Continue reading →

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