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Tag Archives: reputation
Social media imprint and reputation
Trolling As I use social media for marketing I think carefully what I say when in business mode. I think most people do who interact on-line in a business context are quite careful. However, that doesn’t mean everybody. It is … Continue reading
Accident recovery in business
Feelings Business life is not always perfect. Sometimes things go wrong. A client has a bad experience. It may well not be your fault, but the client may not share that perception. You have to work out what you can … Continue reading
Posted in Customer relations, Customer service
Tagged communication, Customer service, reputation, responsibility
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Being aware of our surroundings
I always like to think I am a fairly tolerant kind of guy, but I guess we all have our Achilles Heels. Even on-line I am irritated by people who constantly sell rather than engage. Of course we all have … Continue reading
Posted in Business planning, Customer relations, networking, Referral networking
Tagged networking, referral, reputation, trust
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Customer service and that nice warm feeling
French bread and letters We all like a bit of a moan sometimes. At least, I do. Recently on Twitter I complained that I had missed the post as the local collection was made early. I just saw the … Continue reading
Posted in Customer relations, Customer service
Tagged Customer service, friendly, Hospital, reputation, Royal Mail, testimonial
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Taking our business lives seriously
Playing at business You may think the title states the obvious, but some people don’t use their heads. They take short cuts in their work, such as the carpenter who does a quick botch job, or they take long holidays … Continue reading
Can small businesses live off referrals?
In my work I talk to many small business owners, and on a daily basis. Some in professional services are doing pretty well without making any effort to market. This is because they provide their clients with reliable, dependable support, … Continue reading
Posted in Blogging, Business planning, Customer relations, marketing, Start-up
Tagged marketing, referral, reputation, small business, Start-up, Word of mouth
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Careless talk costs business
One rule of business is “never rubbish the competition” because it creates bad feeling in your profession, you make your potential customers uncomfortable, and people wonder about your character. Something else we have to consider is careless talk about our … Continue reading
Posted in Business planning, Customer relations
Tagged Customer service, networking, reputation, Social media
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Why we must manage our business relationships carefully
“Almost all of our sorrows spring out of our relations with other people.” – Arthur Schopenhauer Certainly I think that we can bring misery on ourselves by bad behaviour which upsets others. The other day I was in a local … Continue reading
Mud-slinging and reputations
Muddy waters Two people I am acquainted with (and you will find no clue here as to who they are) have had really bad things posted about them on other people’s websites. One has suffered mainly innuendo about his business … Continue reading
Posted in Customer relations, marketing, Social media
Tagged libel, marketing, on-line, reputation
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Being just like everyone else
Especially when starting out in business and thinking about our tariffs there is a temptation to look at what everyone else is charging their clients and then charge the same. Recently I have been working with friends looking at forthcoming … Continue reading
Posted in Business planning, Sales
Tagged Customer service, premium, reputation, small business, Start-up
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