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Tag Archives: reputation
Do not speak ill of the dead or the living
Image via Wikipedia My Old Boys’ Magazine for my school, which is now also an Old Girls’ magazine, recently asked for memories of a former teacher who spent his entire working life there. Apparently his daughter had asked for some … Continue reading
Posted in Customer relations, Customer service, Sales, Social media
Tagged on-line, print madia, reputation
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Value Billing v Distress Billing
If I am going to compare value billing to what I mean by distress billing, I suppose I should define the first and tell you about the second. Value billing is charging a client based on the value of the … Continue reading
Posted in Customer relations, Customer service, Sales
Tagged Billing, blackmail, Customer service, distress, distress billing, reputation, sales, value billing
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On-line personas and future job seekers
Image via Wikipedia Most of us who run our own businesses and have an on-line presence are very much aware of the need to stay professional. This means that we are careful with our language at all times including when … Continue reading
Posted in Sales, Social media
Tagged employer, Employment, Facebook, networking, reputation, respect, unemployed
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Being there – the secret of referral networking
I am back to one of my favourite subjects, but I make no apology. If you belong to referral networking group you have to turn up almost all the time. That’s how it works. You have to be seen, you … Continue reading
Posted in networking, Referral networking, Sales
Tagged absentee, Ivan Misner, network, networking, referral, reputation, trust
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Businesses should be careful what they say
Some PR material you see on-line and off-line is quite discouraging to the prospective client or customer. Continue reading
Posted in Business planning, Customer relations, marketing, Sales
Tagged advertising, marketing, reputation, small business, Website
2 Comments
Choosing a name for a small business
Image by bsterling via Flickr What’s in a name? I like to be able to relate to a business. I like to get a feeling for what it stands for and for the person behind it. I like any business … Continue reading
Customer service and great customer experience
It was a great way to do business when often in the large retail motoring shops you have a job to find someone to help at all.
Have you had a really good customer service experience recently? Give the business a testimonial. Continue reading
Posted in Customer relations, Customer service, marketing, Sales
Tagged Customer experience, Customer service, recommend, recommendation, reputation, sales
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Networking and Chinese Walls
Confidentiality had to be preserved even within the firm one worked for, so one couldn’t afford a careless word over lunch in the canteen or on the park bench. These special arrangements where we could not talk about our work with members of staff on another team were and are called Chinese Walls. Continue reading
Knowing when not to apologise
We all know that when something goes wrong in our business and a client or customer has not received the service he or she expects, the first thing we should do is apologise. Generally if we pay attention to our … Continue reading
Posted in Customer relations, Customer service, management
Tagged apologise, apologize, customer, Customer service, don't apologise, reputation
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