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Tag Archives: service
Making a meal of our managing duties
I am all for delegation of responsibility to staff. That is part of good management if you are confident your managers and employees are up to coping. Of course it is important that they ask for advice and they are … Continue reading
Posted in Business planning, Customer service
Tagged Customer service, management, planning, service
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Let another brain take the strain
Are you good at everything? I’m not. I doubt many people are. Do you like having to do everything in running your business: both the creative and the mundane? Of course what is mundane to some is interesting grist to … Continue reading
Posted in Business planning, management, networking, Start-up
Tagged profit, service, small business, subcontract
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Never mind the quality?
Image via Wikipedia I love being in business, and not being an employee and part of someone else’s business. Many of you have heard that from me before. Just the same it is not all plain sailing and that is … Continue reading
Posted in Business planning, Customer relations, Sales, Start-up, Uncategorized
Tagged business, client, Happiness, quality, Samuel Johnson, service, Start-up, value
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The tools of our business – choice, discretion and honour
Back in January when visiting the local branch of my bank, I was whisked in by the customer relations manager and offered their premium service at a discounted rate. I weighed up the benefits and agreed to sign up. It … Continue reading
Posted in Customer relations, Customer service, management, marketing
Tagged bank, Banks and Institutions, choice, customer, Customer service, discretion, honor, honour, service, value
2 Comments
Lasting impressions
I went to our local corner shop for some milk. The shop is what is known as a convenience store, but I don’t go there unless it is absolutely necessary because it is not generally a pleasant experience. Why? Because … Continue reading
Posted in Customer relations, Customer service, marketing, Sales
Tagged Convenience store, Customer service, Retail Trade, Retailers, service, smile, trust
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Cold calls, warm calls and reputation
Recently I was called on our home telephone by a female person who immediately launched into a script along the lines of “I am calling from “Anonymous” Windows to tell you about our current special promotion if you order from … Continue reading
Posted in Customer relations, Customer service, marketing, Sales
Tagged cold call, customer, Customer service, Doors and Windows, polite, sales, service, Telephone
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Using our window of opportunity in business
There are times when we need to release our inhibitions and just go for the opportunity. Usually we step back from taking action when we have the chance by giving ourselves small alibis for inaction Continue reading
Posted in Business planning, management, productivity, Sales
Tagged alibi, excuse, opportunity, service, small business
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Telephone service and talking to clients
At the end of any telephone call, our client should feel that their immediate need is being dealt with. Continue reading
Posted in Customer relations, Customer service, productivity
Tagged client, customer, Customer service, reputation, service, small business, Telephone
2 Comments
Play to your strengths
Especially when we start out in business we try to please every client or customer who comes along. I know because I have been in that position. However I have learned that we should concentrate on what we are best and most comfortable at doing, and on what is most profitable for us. Continue reading
Posted in Business planning, Customer relations, Customer service, productivity
Tagged outsource, planning, sales, service, subcontract
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Flirting with prospects and with clients and customers
I talk to many different business people, whether it is when I am out networking, on-line, or in dealing with my clients and prospects, or indeed when I am someone else’s client. From a consumer point of view generally I … Continue reading
Posted in Business planning, Customer relations, Customer service, productivity
Tagged communication, customer, management, reputation, service
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