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Tag Archives: small business
Planning a small business failure
I don’t always like to be right, but when a bookshop opened in our village, I really couldn’t see how it would stay in business for very long. It has lasted only about six months and has now closed. It … Continue reading
Posted in Business planning, marketing, Sales
Tagged failure, planning, shop, small business, Start-up
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Taking our business lives seriously
Playing at business You may think the title states the obvious, but some people don’t use their heads. They take short cuts in their work, such as the carpenter who does a quick botch job, or they take long holidays … Continue reading
Can small businesses live off referrals?
In my work I talk to many small business owners, and on a daily basis. Some in professional services are doing pretty well without making any effort to market. This is because they provide their clients with reliable, dependable support, … Continue reading
Posted in Blogging, Business planning, Customer relations, marketing, Start-up
Tagged marketing, referral, reputation, small business, Start-up, Word of mouth
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New Year business predictions – why we should treat them with caution
Clairvoyants Has your in-box suffered an influx of New Year predictions? Mine has. Some of the subjects are predictable of course: How will the economy fare? What trends will we see in the property market? Where will technology go? … Continue reading
Posted in Business planning
Tagged business plan, High-speed rail, marketing, planning, small business
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New beginnings and old habits
Tonight we will no doubt have some Saturday Night Fever to celebrate the coming New Year. Never can I remember so much doom and gloom in the media about the next twelve months. There are two ways of looking at … Continue reading
Posted in Business planning, Customer relations
Tagged Customer service, New Year, planning, small business
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Why we need to be realistic about our business ambitions
“We pay a price for everything we get or take in this world; and although ambitions are well worth having, they are not to be cheaply won, but exact their dues of work and self-denial, anxiety and discouragement.” LUCY MAUD … Continue reading
Posted in Business planning, Customer relations
Tagged ambition, Compassion, empathy, small business
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Why it is the season for bright ideas
Christmas is upon us. Unless our business is a 365-day-a-year sort of business we do need to take a break for a few days. It will do us good. If you do have a 365-day-a-year business I am sure you … Continue reading
Why managers and workers need to respect each other
Respect is our starting point Respect is one of the most important qualities we can have in business. We need to respect our clients. We need to have their respect by delivering quality service; the very best we can do … Continue reading
Posted in Customer relations, management
Tagged communication, hearing, management, small business
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Your customers are not a process
Most of us here provide a personal service to our customers, whether that is as in my case providing help and support with my clients’ businesses and taxes, or for you perhaps web design or delivery of packages. In a … Continue reading
Smile!
Hospital soap If you have read this blog for a while you will know that I feel very much that lazy management can result in poorly run hospital wards, especially geriatric wards. Currently my wife and I are visiting … Continue reading
Posted in Customer service, marketing
Tagged Customer service, Hospital, Patient, Service with a Smile, small business
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