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Author Archives: Jon Stow
Giving the customers what they want
Taking a dip The famous UK department store chain, Marks and Spencer, has reported falling sales in clothing and non-food items again. It is sad to see a flagship high street name struggling. They always used to be so … Continue reading
Posted in Customer service, marketing
Tagged Customer service, sales, service, value
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The politics of networking or rubbing your contacts up the wrong way
I love networking. I have not been out and about for a few months for reasons beyond my control, but I do like to get out and meet people. It is not just because I like getting business, although it … Continue reading
The meaning of influence in networking
These days in business marketing, and especially on-line, we hear a huge amount about influence. How much influence does a marketer or networker have? In social media, some measure influence in terms of their Klout or PeerIndex score. Actually they … Continue reading
Posted in networking, Social media
Tagged breakfast networking, influence, Klout, PeerIndex, Social media, Twitter
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Service continuity, customer expectation and being as comfortable as an old shoe
Our regular clients expect from us an excellent service and it is up to us to live up to their expectation. That does not mean that we never change what we do for them. In the last decade, advances … Continue reading
Ethics, business and psychopathy
Professor Kevin Dutton has a book out called “The Wisdom of Psychopaths”. I have not read it yet, but Professor Dutton has been promoting the book in the media, and has applied the psychopath test to various historical figures such … Continue reading
Insuring your business future
Some businesses are unique to the individual. If you are a successful writer, then what the clients or readers are buying is you. There are other businesses which are all about the owner; for example, performers such as actors, artists, … Continue reading
Posted in Business planning
Tagged health, insurance, key man, key woman, self-employment
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Take a break!
We know that work stress can burn us out even when we are young. One of my colleagues had a serious breakdown through stress when still in his twenties. Of course it is important to get on in our working … Continue reading
Posted in Business planning, productivity
Tagged Generation Y, health, Mental Health, relaxation, Stress, Time management
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Ethics, confidentiality and loyalty in business
Once upon a time My first job was with a bank which operated mostly overseas. When I joined I signed an oath of secrecy and promised not to divulge any aspect of a customer’s affairs. Having done that, even … Continue reading
Do you supply your services 24/7?
As a professional person it is important to respond to clients’ questions promptly. Gone are the days when generally a client would write a letter and would be happy to have had a reply within a week. Now they mostly … Continue reading
Posted in Business planning, Customer service
Tagged Customer service, organize, planning, Social media, Time management
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Losing an ungrateful customer
Usually we are not happy about losing a client. Sometimes it is our own decision of course when keeping them on is not cost-effective. They might be very demanding but will not reward us by agreeing a higher fee. It … Continue reading