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Author Archives: Jon Stow
My Twitter for business rules
No politics No following back of people using software to follow me No following of people who just post quotes No following of those who intend to be offensive whether with swear words or wind-up comments Follow genuine likeable people … Continue reading
Never assume
When I started my first job, every bit of work I did was checked by a more experienced guy. I remember being asked why I had calculated a client’s dividends for his tax return without having evidence they had been … Continue reading
Posted in Business planning, Customer service
Tagged communication, Customer service, planning
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Banking on personal service
The local branch of my bank has closed. Gone are the friendly cashiers (tellers), the greetings (“Good Morning, Mr. Stow”), the feeling of being valued as a customer. The other day I had to pay in some money and went … Continue reading
Posted in Customer relations, Customer service
Tagged service, small business, trust, value
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How do I compete?
“How do I compete?” That was a question recently put by an accountant who has another 125 accountants within a five mile radius. The easy answer might be “don’t”. Give in and do something else. Then again, there is a … Continue reading
Posted in management, marketing, Referral networking
Tagged cooperation, marketing, specialise, specialize
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Shooting the messenger
I had a client “sack” me last week. He did not have the grace to tell me in person. Actually he telephoned to check my email address, which he had used many times, and when I asked after him, he … Continue reading
Call me old-fashioned?
Well, you can call me old-fashioned, but I do not spend all day and all night fiddling with my smartphone. I have a business to run. OK, a phone is invaluable for keeping up with what is going on. I … Continue reading
Politics, social media and small business. Yikes!
Here in the UK we have had a steamy time, and I do not mean the weather. There have been huge political debates adding heat to a very poor summer. All that is fine in news programmes, documentaries and in … Continue reading
Self-inflicted damage
I have been doing business with someone introduced to me by a networking friend. I have been buying his services. Networking sites being what they are, this week LinkedIn prompted me to connect with him and at the same time … Continue reading
Posted in Customer relations, Social media
Tagged Facebook, LinkedIn, reputation, respect
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The simple things
Four of us went out for Sunday lunch. We chose an Inn which had changed ownership recently. We wanted to try it again as our last experience there had not been satisfactory. The menu was a short one this time. … Continue reading