Category Archives: Customer service

Admitting our mistakes

Posted on September 11, 2014 by Jon Stow

We all make mistakes in our businesses. Usually they are not serious, and should normally mean an apology to our customers or clients. Recently I forgot a client had given me a document and I asked for it again. When … Continue reading →

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Running your own business down

Posted on August 26, 2014 by Jon Stow

So often I meet earnest business people who work hard and are not making money. So often it is because they undervalue themselves and what they do. They offer a great service, and if you asked their customers they would … Continue reading →

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What do you stand for?

Posted on December 19, 2013 by Jon Stow

  Supermarket blues and reds Big business or small business – we all have to have a type of offering our public understands. What do we represent? Whom do we represent? Even the best most experienced businesses can get confused. … Continue reading →

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The value of clients and the value of you

Posted on December 16, 2013 by Jon Stow

In many businesses including mine, owners feel obliged to chase down what they see as the competition, and match their low prices. It is a race to the bottom in terms of fees and makes the profit margin on many … Continue reading →

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Just trying to keep my customers satisfied

Posted on November 14, 2013 by Jon Stow

Paul Simon wrote a song with the title of this post. You and I know that if our customers are not satisfied they will take their business elsewhere, so it is important that we keep them happy. Do our employees, … Continue reading →

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Are you really giving your customers what they want?

Posted on October 15, 2013 by Jon Stow

If you have had clients or customers for a long time, do you still know what they expect of you? Have you asked asked them recently? The trouble is that it is easy to assume we know what they want. … Continue reading →

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Over-reaching in your business

Posted on October 7, 2013 by Jon Stow

Over-stretching One of the easiest mistakes to make in a small business, and especially in start-ups, is to take on every new prospective customer or client who walks in the door. The other day a small group of us (actually … Continue reading →

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Standing out from the crowd in your business

Posted on September 30, 2013 by Jon Stow

Boring shopping I was walking through the main shopping area of our county town the other day and I could not help thinking it looked just like the main drag of every other large town I have been to recently. … Continue reading →

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Customer service, flexibility and common sense

Posted on September 16, 2013 by Jon Stow

Flexibility Customer service is a hobby-horse of mine, but in a small business or any business, it should have top priority. We can only meet the customer’s needs by being flexible and adopting an understanding approach to give them what … Continue reading →

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Keeping your customers’ faith

Posted on September 12, 2013 by Jon Stow

Why do our customers buy from us and go on buying.? It is because they trust us to deliver what we say we will, and we make them feel safe in our hands. Their trust is essential as Seth Godin  … Continue reading →

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