Tag Archives: Customer service

Delivering the goods

Posted on April 13, 2012 by Jon Stow

A lot of people who don’t have a business think that there isn’t a difference between a large one and a small one except in scale. But managing and running a small business is nothing like big business. I have … Continue reading →

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Contracts and common sense

Posted on March 29, 2012 by Jon Stow

We all love to have new customers, clients or whatever we like to call them. It is good to sign up someone new and begin what we hope will be a great relationship. Of course we do have to “sign … Continue reading →

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Small businesses making the difference

Posted on March 15, 2012 by Jon Stow

Is your business just like the one down the road? If it is that might be why you are struggling to keep afloat. In the good times you might get away with surviving. In the harder times we are in … Continue reading →

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Doorstep selling in the twenty-first century

Posted on March 5, 2012 by Jon Stow

These days I mainly work from home though obviously I go out to visit clients and those who are providing me with support services to help me run my business. One of the hazards of being home-based is being “doorstepped” … Continue reading →

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Customer service and that nice warm feeling

Posted on February 20, 2012 by Jon Stow

  French bread and letters We all like a bit of a moan sometimes. At least, I do. Recently on Twitter I complained that I had missed the post as the local collection was made early. I just saw the … Continue reading →

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Taking our business lives seriously

Posted on February 13, 2012 by Jon Stow

Playing at business You may think the title states the obvious, but some people don’t use their heads. They take short cuts in their work, such as the carpenter who does a quick botch job, or they take long holidays … Continue reading →

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Careless talk costs business

Posted on February 2, 2012 by Jon Stow

One rule of business is “never rubbish the competition” because it creates bad feeling in your profession, you make your potential customers uncomfortable, and people wonder about your character. Something else we have to consider is careless talk about our … Continue reading →

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Common sense pricing

Posted on January 19, 2012 by Jon Stow

  Value pricing Now we all know (I hope) that when we offer a knowledge based service we bill for value. So if you deliver a huge cost saving to a manufacturing business by helping it re-source its raw materials … Continue reading →

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Why we must manage our business relationships carefully

Posted on January 9, 2012 by Jon Stow

“Almost all of our sorrows spring out of our relations with other people.” – Arthur Schopenhauer Certainly I think that we can bring misery on ourselves by bad behaviour which upsets others. The other day I was in a local … Continue reading →

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Small business is a life of hard knocks: discuss!

Posted on January 5, 2012 by Jon Stow

I wrote a little while ago about the tough economy  and what might we do in the face of it.  We can all write the best advice we can and we can try to take advice in a positive way. … Continue reading →

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