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Tag Archives: trust
Why we should avoid giving our clients and prospects the holiday blues
We all need to have a holiday. Well, nearly all of us need one. If we have a small business it takes a certain amount of planning, just as it does to make sure we take leisure time during our … Continue reading
Posted in Business planning, Customer relations, Customer service, Sales
Tagged Customer service, holiday, response, responsibility, small business, trust, Working time
2 Comments
How can we hang on to a dream?
To have dreams in the sense of hopes and plans is something we all have and especially in business. We have objectives and targets and aspirations as to where we want to be in a year’s time, or five years or ten years. Continue reading
Posted in Business planning, management
Tagged employee, like, management, marketing, planning, small business, trust, vision
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Guarding our precious reputations
When we speak in a public arena we must guard our words carefully. We must be careful what we say to our fellow networkers. We must be careful what we say to our colleagues. We must be careful what we say on-line. Continue reading
Posted in Customer relations, marketing, networking, Social media
Tagged integrity, on-line, reputation, Social Networking, trust, Vince Cable
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Lasting impressions
I went to our local corner shop for some milk. The shop is what is known as a convenience store, but I don’t go there unless it is absolutely necessary because it is not generally a pleasant experience. Why? Because … Continue reading
Posted in Customer relations, Customer service, marketing, Sales
Tagged Convenience store, Customer service, Retail Trade, Retailers, service, smile, trust
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Being there – the secret of referral networking
I am back to one of my favourite subjects, but I make no apology. If you belong to referral networking group you have to turn up almost all the time. That’s how it works. You have to be seen, you … Continue reading
Posted in networking, Referral networking, Sales
Tagged absentee, Ivan Misner, network, networking, referral, reputation, trust
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Choosing a name for a small business
Image by bsterling via Flickr What’s in a name? I like to be able to relate to a business. I like to get a feeling for what it stands for and for the person behind it. I like any business … Continue reading
Trust, networking and the black hole
Image via Wikipedia When we refer someone to a friend or colleague or fellow-networker, we do need to be able to trust the person we have recommended. That is obvious and should go without saying. Part of the way we … Continue reading
Posted in marketing, networking, Referral networking
Tagged marketing, networking, referral, reliable, reputation, responsibility, trust, unreliable
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Remembering the few and many others
Image via Wikipedia As I write this there have been commemorations and memorial services remembering The Few, those who fought in the Battle of Britain seventy years ago, and without whom I probably would not be here running my business … Continue reading
Posted in Business planning, Customer relations, Customer service, management, Sales
Tagged Battle of Britain, Bury St Edmunds, employee, loyalty, management, remember, trust, worker
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Networking butterflies
I am a keen networker. I do believe in getting out often to meet people in business and to build relationships. To me and to most of us the important part is about the building of relationships, because with that comes trust and the referrals we can give without embarrassment, and we hope the referrals we receive. There are networking butterflies who drift in and out of groups, flitting from flower to flower, never concentrating on a few. Continue reading
Posted in marketing, networking, Referral networking, Sales
Tagged network, networking, referral, reputation, trust
1 Comment